# NestliCare Help

> Guides, how-tos, and troubleshooting for the NestliCare daycare management platform.

Product: https://nestlicare.com
Full corpus: https://help.nestlicare.com/llms-full.txt

## Getting Started

New to NestliCare? Start here. Set up your daycare, invite your team, and run your first day.

- [Add your first children](https://help.nestlicare.com/raw/getting-started/add-your-first-children): Create families, add children to them, and assign billing plans. (type: guide, updated: 2026-09-14)
- [Find your way around the dashboard](https://help.nestlicare.com/raw/getting-started/find-your-way-around): A guided map of the web dashboard for new owners and admins. What each sidebar page and its tabs do, and where to go for common tasks. (type: overview, updated: 2026-09-14)
- [Get the mobile apps](https://help.nestlicare.com/raw/getting-started/get-the-mobile-apps): Where to download the NestliCare app, who uses it, and how logging in decides what you see. (type: guide, updated: 2026-09-14)
- [How to evaluate NestliCare](https://help.nestlicare.com/raw/getting-started/how-to-evaluate): An honest guide to deciding whether NestliCare fits your daycare — what to try first, who it's best for, and where we're deliberately not a fit. (type: overview, updated: 2026-04-22)
- [How to get help](https://help.nestlicare.com/raw/getting-started/how-to-get-help): Every way to reach NestliCare support, what each one is good for, and how fast to expect an answer. Includes the in-app support thread and NestliAI. (type: overview, updated: 2026-09-07)
- [Invite your team](https://help.nestlicare.com/raw/getting-started/invite-your-team): Add teachers and admins, give them the right role, and assign them to a room. Each person gets their own login. (type: guide, updated: 2026-09-14)
- [Move your data over (we do it for you)](https://help.nestlicare.com/raw/getting-started/migrate-your-data): Upload your roster, staff list, and records from your old system or paper. Our team sets everything up for you, free, whatever your size. (type: guide, updated: 2026-09-14)
- [Pricing — what NestliCare costs (and doesn't)](https://help.nestlicare.com/raw/getting-started/pricing): NestliCare is 100% free daycare management software. No subscriptions, no per-staff or per-child charges. The only cost is a standard online-payment convenience fee, the same kind every payment processor charges. (type: overview, updated: 2026-08-01)
- [Security and privacy at NestliCare](https://help.nestlicare.com/raw/getting-started/security-and-privacy): How NestliCare protects child and family data. Encryption, who can see what, where data lives, backups, and what happens when you leave. (type: overview, updated: 2026-09-07)
- [Set up billing](https://help.nestlicare.com/raw/getting-started/set-up-billing): Create tuition plans, get online payments turned on, and send your first invoice. (type: setup, updated: 2026-08-12)
- [Switching from other daycare software](https://help.nestlicare.com/raw/getting-started/switching-from-other-software): Migrate your families, children, staff, and payment setup to NestliCare without losing history or disrupting your day. (type: guide, updated: 2026-09-14)
- [Welcome to NestliCare](https://help.nestlicare.com/raw/getting-started/welcome): A quick overview of what NestliCare does, who each part is for, and where to go first. (type: overview, updated: 2026-07-03)
- [Where NestliCare works (countries, currencies, and local features)](https://help.nestlicare.com/raw/getting-started/countries-and-currencies): NestliCare is free in every country and bills in any currency; online parent payments are available in 25 countries and five currencies, and everywhere else you record payments you collect yourself. (type: overview, updated: 2026-09-08)
- [Your first week with NestliCare](https://help.nestlicare.com/raw/getting-started/your-first-week): A setup checklist that takes a new daycare from signup to a fully running center. (type: setup, updated: 2026-08-01)

## For Owners & Center Admins

Billing, staff management, enrollment, reports, and everything that runs your center.

- [A child with allergies](https://help.nestlicare.com/raw/owners/situations/a-child-with-allergies): Where to record allergies and medical conditions so they're visible to the people caring for the child. (type: guide, updated: 2026-07-03)
- [A family is behind on payment](https://help.nestlicare.com/raw/owners/situations/a-family-is-behind-on-payment): See who owes you, know how overdue it is, nudge them kindly, and record what they pay. (type: troubleshoot, updated: 2026-08-12)
- [A parent can't log in](https://help.nestlicare.com/raw/owners/situations/a-parent-cant-log-in): The quick fixes when a family can't get into the NestliCare app, in the order to try them. (type: troubleshoot, updated: 2026-08-26)
- [A teacher is also a parent](https://help.nestlicare.com/raw/owners/situations/a-teacher-is-also-a-parent): One email, one login, two profiles. How to set up staff who have a child at your daycare, and how they switch between the two views. (type: guide, updated: 2026-08-26)
- [Fix an attendance mistake](https://help.nestlicare.com/raw/owners/situations/fix-an-attendance-mistake): Correct a missed check-out or a wrong absence, and backfill whole days of attendance that were never recorded. (type: troubleshoot, updated: 2026-09-14)
- [My Food Program questions, answered](https://help.nestlicare.com/raw/owners/situations/my-food-program-questions): The questions admins actually ask about the My Food Program sync, from "why is this child unmatched" to "did my corrected time make it over". (type: troubleshoot, updated: 2026-08-26)
- [Offboard a family gracefully](https://help.nestlicare.com/raw/owners/situations/offboard-a-family): The clean order of steps when a family leaves, so records are kept and nothing bills after they're gone. (type: guide, updated: 2026-08-12)
- [Raise your rates without drama](https://help.nestlicare.com/raw/owners/situations/raise-your-rates): Update your tuition cleanly, so existing invoices aren't disturbed and families hear about it the right way. (type: guide, updated: 2026-08-01)
- [Someone else is picking up today](https://help.nestlicare.com/raw/owners/situations/someone-else-picks-up-today): How pickups work when a grandparent, babysitter, or other family helper is collecting a child, and where each control lives. (type: guide, updated: 2026-08-05)
- [Tax season and year-end records](https://help.nestlicare.com/raw/owners/situations/tax-season-and-year-end): Pull the payment records your accountant needs, and help parents who ask for a year-end total. (type: guide, updated: 2026-08-12)
- [Two homes, one child](https://help.nestlicare.com/raw/owners/situations/two-homes-one-child): Set up a child with separated or co-parenting families so both parents stay informed and billing stays clear. (type: guide, updated: 2026-08-01)
- [A parent already has a NestliCare account](https://help.nestlicare.com/raw/owners/faq/a-parent-already-has-a-nestlicare-account): Invite them anyway. They sign in with their existing login and accept, and your daycare is added to the same account. No second password. (type: troubleshoot, updated: 2026-08-26)
- [A parent replied to my email. Where is it?](https://help.nestlicare.com/raw/owners/faq/a-parent-replied-to-my-email-where-is-it): Replies to an Email family message come back into NestliCare, under the bell, in the family's History tab, and on Sent emails. Answer there to keep the record. (type: overview, updated: 2026-09-17)
- [An employer is paying a family's tuition. How do I bill them?](https://help.nestlicare.com/raw/owners/faq/an-employer-is-paying-a-familys-tuition): Add the employer as an agency with automatic statements, then give the child a full-tuition award. The employer gets emailed invoices only, and nothing else about the child. (type: overview, updated: 2026-09-17)
- [Announcement or newsletter, which should I send?](https://help.nestlicare.com/raw/owners/faq/announcement-or-newsletter): Short and urgent for everyone is an announcement. A formatted multi-topic update is a newsletter. One family is always a message. (type: overview, updated: 2026-08-26)
- [Billing says it is set up but parents cannot pay](https://help.nestlicare.com/raw/owners/faq/billing-says-set-up-but-parents-cant-pay): If your invoices look ready but families have no way to pay, Stripe verification is almost certainly unfinished. Here is how to see what it wants. (type: troubleshoot, updated: 2026-09-08)
- [Can a staff member also be a parent here?](https://help.nestlicare.com/raw/owners/faq/can-a-staff-member-also-be-a-parent): Yes, with one email and one login. Add both profiles and they switch between the staff view and the parent view inside the app. (type: overview, updated: 2026-08-26)
- [Can auto-invoicing double-bill a family?](https://help.nestlicare.com/raw/owners/faq/can-auto-invoicing-double-bill-a-family): Not on its own, but mixing manual invoices with auto-generation can. The generator only checks its own invoices, not ones you created by hand. (type: troubleshoot, updated: 2026-08-26)
- [Can I add attendance for a past day?](https://help.nestlicare.com/raw/owners/faq/can-i-add-attendance-for-a-past-day): Yes. Add missed day on the child's profile covers one child, and Backfill on the Attendance page covers whole days or months, without overwriting anything. (type: guide, updated: 2026-08-26)
- [Can I add my own activity types or change the emojis?](https://help.nestlicare.com/raw/owners/faq/can-i-add-my-own-activity-types): Yes. Settings, Operations, Activity tiles lets you add tiles with your own name and emoji, reorder them, and hide built-in tiles you never use. (type: overview, updated: 2026-09-17)
- [Can I hide features we don't use?](https://help.nestlicare.com/raw/owners/faq/can-i-hide-features-we-dont-use): Yes. Settings, Features lets you toggle whole modules off. Off hides, it never deletes, and turning a module back on brings everything back. (type: overview, updated: 2026-08-26)
- [Can I reset a staff member's password?](https://help.nestlicare.com/raw/owners/faq/can-i-reset-a-staff-members-password): No, and that's deliberate. They reset it themselves with Forgot password on the login screen; the link goes to their own email. (type: troubleshoot, updated: 2026-08-26)
- [Can one family pay every two weeks while everyone else pays weekly?](https://help.nestlicare.com/raw/owners/faq/can-one-family-pay-every-two-weeks): Yes. Billing cadence is set per child through their billing plan, so give that child a bi-weekly plan and the rest of the center stays exactly as it is. (type: troubleshoot, updated: 2026-09-14)
- [Can one parent belong to two families here?](https://help.nestlicare.com/raw/owners/faq/can-a-parent-belong-to-two-families): Not under one login. The app shows one family per daycare, so a parent who truly needs two families uses a second email for the second one. (type: troubleshoot, updated: 2026-08-26)
- [Can parents check in without the phone app?](https://help.nestlicare.com/raw/owners/faq/can-parents-check-in-without-the-app): Yes. On a tablet check-in station they can type their 4-digit pickup code instead of scanning, so a dead phone never blocks a pickup. (type: overview, updated: 2026-08-26)
- [Can parents see other families' information?](https://help.nestlicare.com/raw/owners/faq/can-parents-see-other-families): No. A parent only ever sees their own family, their own child's feed and invoices, and nothing about your operations or other children. (type: overview, updated: 2026-08-26)
- [Can parents sign up for their own account?](https://help.nestlicare.com/raw/owners/faq/can-parents-create-their-own-account): No. You add each parent to their family and send them an invitation. That is why "tell them to sign up" never works. (type: overview, updated: 2026-08-26)
- [Can two parents share one email address?](https://help.nestlicare.com/raw/owners/faq/can-two-parents-share-one-email): No. Each adult gets their own email, login, and pickup code. A family member without email can use a pickup code instead of an account. (type: overview, updated: 2026-08-26)
- [Credit or discount, which one do I want?](https://help.nestlicare.com/raw/owners/faq/credit-or-discount-which-one): Does it repeat? A rate a family always gets is a discount. A one-time amount you owe them, like a referral bonus, is a credit. (type: overview, updated: 2026-08-26)
- [Do late fees apply automatically?](https://help.nestlicare.com/raw/owners/faq/do-late-fees-apply-automatically): Only if you turn on Apply automatically. By default a late-fee policy just builds an eligible list you apply by hand, and each invoice gets one fee ever. (type: overview, updated: 2026-08-26)
- [Do parents pay anything to use the app?](https://help.nestlicare.com/raw/owners/faq/do-parents-pay-to-use-the-app): The app is free for parents. The only cost anywhere is a small convenience fee when a parent chooses to pay tuition online. (type: overview, updated: 2026-08-26)
- [Do teachers need the web dashboard?](https://help.nestlicare.com/raw/owners/faq/do-teachers-need-the-web-dashboard): No. Everything a teacher does lives in the mobile app. Most centers tell teachers to just use the app and never open the dashboard. (type: overview, updated: 2026-08-26)
- [Does a refund reopen a paid invoice?](https://help.nestlicare.com/raw/owners/faq/does-a-refund-reopen-a-paid-invoice): No. The invoice stays Paid and the refund is recorded on the payment. If the family owes that money again, raise a new invoice. (type: overview, updated: 2026-08-26)
- [Does every staff member need an email address?](https://help.nestlicare.com/raw/owners/faq/does-every-staff-member-need-an-email): Yes. The email is how they sign in, so staff cannot be created without one. Any address they can actually read works, including a new free one. (type: overview, updated: 2026-08-26)
- [How do I close my account or delete my organization?](https://help.nestlicare.com/raw/owners/faq/how-do-i-close-my-account): Owners email support to close an organization; parents and staff request deletion from the app's profile. What gets deleted, what stays, and how long it takes. (type: overview, updated: 2026-09-07)
- [How do I fix a missed check-out?](https://help.nestlicare.com/raw/owners/faq/how-do-i-fix-a-missed-check-out): Pick the day on the Attendance page and use Check Out on the child's row. Wrong absences and missed check-ins are fixed the same way. (type: troubleshoot, updated: 2026-09-05)
- [How do I get my data out of NestliCare?](https://help.nestlicare.com/raw/owners/faq/how-do-i-get-my-data-out): Exports are built in and yours to take. CSV exports on reports and invoices, periodic email backups, and support will help with a full export. (type: overview, updated: 2026-09-08)
- [How do I move a child to another room?](https://help.nestlicare.com/raw/owners/faq/how-do-i-move-a-child-to-another-room): Open the child's profile, find the Room row in the Enrollment section, and click Change. For a single day, use the day move instead. (type: guide, updated: 2026-09-02)
- [How do I record a cash or check payment?](https://help.nestlicare.com/raw/owners/faq/how-do-i-record-a-cash-or-check-payment): Open the invoice and mark it paid manually. No fee applies, the family's balance clears, and a later refund of it is recorded, not sent. (type: guide, updated: 2026-08-26)
- [How do I skip one family's invoice this cycle?](https://help.nestlicare.com/raw/owners/faq/how-do-i-skip-one-familys-invoice): Use Skip on the Upcoming view. It suppresses that one family for that one run; everyone else bills as normal and the next cycle is untouched. (type: guide, updated: 2026-08-26)
- [Is data migration really free?](https://help.nestlicare.com/raw/owners/faq/is-data-migration-really-free): Yes, for every daycare, any size. Upload whatever exports you have and our team sets up your data for you. No spreadsheet wrangling required. (type: overview, updated: 2026-08-26)
- [Is NestliCare really free?](https://help.nestlicare.com/raw/owners/faq/is-nestlicare-really-free): Yes. No subscription, no per-child or per-staff charges, no trial that expires. The only cost anywhere is the convenience fee on online payments. (type: overview, updated: 2026-08-26)
- [Kiosk Mode or Room Mode, what's the difference?](https://help.nestlicare.com/raw/owners/faq/kiosk-mode-or-room-mode): Kiosk is the parent-facing tablet at the door for check-in and out. Room Mode is a staff-facing tablet inside a classroom for logging the day. (type: overview, updated: 2026-08-26)
- [What can each staff role do?](https://help.nestlicare.com/raw/owners/faq/what-can-each-staff-role-do): Teacher, Center Admin, Super Admin, and what each one sees, plus the handful of things only the organization owner can touch. (type: overview, updated: 2026-08-26)
- [What does NestliCare integrate with?](https://help.nestlicare.com/raw/owners/faq/what-does-nestlicare-integrate-with): My Food Program for CACFP, Stripe for online payments, calendar apps for parents, and CSV exports for QuickBooks and payroll processors. No public API yet. (type: overview, updated: 2026-09-07)
- [What happens when I archive a family?](https://help.nestlicare.com/raw/owners/faq/what-happens-when-i-archive-a-family): Parents and children are archived, enrollments withdrawn, invites and auto-pay cancelled, records kept. Reversible from the Archived tab. (type: overview, updated: 2026-08-26)
- [What happens when I deactivate a staff member?](https://help.nestlicare.com/raw/owners/faq/what-happens-when-i-deactivate-a-staff-member): They can't log in anymore, and everything they ever did stays attached to their name. Deactivate rather than delete when someone leaves. (type: overview, updated: 2026-08-26)
- [What if a parent forgot their pickup code?](https://help.nestlicare.com/raw/owners/faq/what-if-a-parent-forgot-their-pickup-code): Look it up from their family card with the key icon, or reset it if it leaked. Parents can also see and reset their own code in the app. (type: troubleshoot, updated: 2026-08-26)
- [What languages does NestliCare support?](https://help.nestlicare.com/raw/owners/faq/what-languages-does-nestlicare-support): English, Spanish, French, and German on the web dashboard and in emails. The iPhone app covers most screens in those languages; Android is English today. (type: overview, updated: 2026-09-07)
- [What's the difference between role and job title?](https://help.nestlicare.com/raw/owners/faq/role-vs-job-title): Role controls what someone can see and do. Job title is a free-text label for humans and changes nothing about access. (type: overview, updated: 2026-08-26)
- [Where can I see the emails I sent to families?](https://help.nestlicare.com/raw/owners/faq/where-can-i-see-emails-i-sent-to-families): Every email sent from the Email family button is kept, with the replies. Per family on the card's History tab; all families on the Families page under Sent emails. (type: overview, updated: 2026-09-17)
- [Where is my first payout?](https://help.nestlicare.com/raw/owners/faq/where-is-my-first-payout): Stripe holds every new account's first payout 7 to 14 days after the first payment. After that, payouts arrive about every 2 business days. (type: troubleshoot, updated: 2026-08-26)
- [Who can change billing settings and issue refunds?](https://help.nestlicare.com/raw/owners/faq/who-can-change-billing-settings): Auto-invoice settings and refunds are owner or super admin territory. Center admins run day-to-day billing and can manage late-fee policy. (type: overview, updated: 2026-08-26)
- [Who can see the Finances page?](https://help.nestlicare.com/raw/owners/faq/who-can-see-the-finances-page): Super admins always. A center admin needs the per-person finance access grant, and even then sees a scoped view of their own center only. (type: overview, updated: 2026-08-26)
- [Who pays the online payment fee?](https://help.nestlicare.com/raw/owners/faq/who-pays-the-processing-fee): Your choice. By default the parent covers the convenience fee at checkout and your payout equals the invoice. One toggle absorbs it instead. (type: overview, updated: 2026-08-26)
- [Why can't a teacher see a child?](https://help.nestlicare.com/raw/owners/faq/why-cant-a-teacher-see-a-child): Teachers only see children in rooms they're assigned to. Assign the teacher to the room, or check the child's enrollment, and it resolves. (type: troubleshoot, updated: 2026-08-26)
- [Why can't I connect my own Stripe account?](https://help.nestlicare.com/raw/owners/faq/why-cant-i-connect-my-own-stripe-account): Payment accounts are provisioned by our team, not self-serve. Request setup on the Finances page, then complete Stripe verification yourself. (type: overview, updated: 2026-09-08)
- [Why didn't invoices generate this morning?](https://help.nestlicare.com/raw/owners/faq/why-didnt-invoices-generate-this-morning): The usual reasons in order, when to expect the run (from 9 AM your time, on the right day), and where to see exactly what the next run will do. (type: troubleshoot, updated: 2026-08-26)
- [Why didn't the sibling discount apply?](https://help.nestlicare.com/raw/owners/faq/why-didnt-the-sibling-discount-apply): The rule picks the younger children by date of birth at billing time. A missing DOB, separate families, or a date window are the usual causes. (type: troubleshoot, updated: 2026-08-26)
- [Why do attendance times look off by a few hours?](https://help.nestlicare.com/raw/owners/faq/why-do-attendance-times-look-wrong): Attendance and schedule times use your organization's timezone. If every time is shifted by the same amount, fix the timezone in Settings. (type: troubleshoot, updated: 2026-08-26)
- [Why hasn't a parent received their invite?](https://help.nestlicare.com/raw/owners/faq/why-hasnt-a-parent-received-their-invite): Spam folder first, then Resend. An amber pill means the link expired and needs Renew invite. The printout is the reliable fallback. (type: troubleshoot, updated: 2026-08-26)
- [Why is an invoice lower than I expected?](https://help.nestlicare.com/raw/owners/faq/why-is-an-invoice-lower-than-expected): A credit, discount, or subsidy line usually explains it, and partially covered families generate small invoices that look healthy but underbill. (type: troubleshoot, updated: 2026-08-26)
- [Why is the Add Staff button greyed out?](https://help.nestlicare.com/raw/owners/faq/why-is-the-add-staff-button-greyed-out): It arms once first name, last name, and a valid email are filled in. Everything else on the form is optional and never blocks the button. (type: troubleshoot, updated: 2026-08-26)
- [Why is there no retry button for a failed payment?](https://help.nestlicare.com/raw/owners/faq/why-is-there-no-retry-button-for-a-failed-payment): Retries go through the parent's saved payment method, so the parent retries from their invoice email, or auto-pay retries each morning, capped at 3 failures. (type: troubleshoot, updated: 2026-08-26)
- [Will a voided invoice come back?](https://help.nestlicare.com/raw/owners/faq/will-a-voided-invoice-come-back): No. Auto-generation never recreates a voided invoice for the same period. If you still need to bill that period, create the invoice manually. (type: overview, updated: 2026-08-26)
- [What you can do from the Admin tab](https://help.nestlicare.com/raw/owners/mobile/admin-tab-overview): The gold ADMIN tab in the mobile app, everything it contains, and which jobs still need the web dashboard. (type: guide, updated: 2026-09-15)
- [Add a center](https://help.nestlicare.com/raw/owners/centers/add-a-center): Create the first center in your organization, or add an additional location if you operate multiple sites. (type: setup, updated: 2026-09-14)
- [Add a room](https://help.nestlicare.com/raw/owners/centers/add-a-room): Create a room with its capacity and staff ratio. Rooms are where children are enrolled and grouped. (type: setup, updated: 2026-09-14)
- [Archive or delete a center](https://help.nestlicare.com/raw/owners/centers/archive-or-delete-a-center): Close a center's future without touching its past or its people, restore it later, or permanently delete a center that was created by mistake. (type: guide, updated: 2026-09-14)
- [Before and after school care](https://help.nestlicare.com/raw/owners/centers/before-and-after-school-care): Set up school-age children who come before school and again after it. One room with morning and afternoon schedules, a plan per pattern, a second room when you need it, and attendance that keeps both stays. (type: guide, updated: 2026-09-05)
- [Check occupancy with Room Insights](https://help.nestlicare.com/raw/owners/centers/room-insights): See live occupancy, staffing, ratios, and open spots across all your rooms at a glance. (type: guide, updated: 2026-07-03)
- [Create a program](https://help.nestlicare.com/raw/owners/centers/create-a-program): Set up a program (an age group, class, or add-on like after-school or summer camp) and enroll children in it. (type: setup, updated: 2026-07-03)
- [Deactivate or delete a room](https://help.nestlicare.com/raw/owners/centers/deactivate-or-delete-a-room): Take a room offline when you close it seasonally, or permanently remove an empty room from your center. (type: guide, updated: 2026-09-14)
- [Edit center details and licensing info](https://help.nestlicare.com/raw/owners/centers/edit-center-details): Update a center's name, capacity, license, or address after it's been created. (type: guide, updated: 2026-09-14)
- [Move a child from one room to another](https://help.nestlicare.com/raw/owners/centers/move-a-child-between-rooms): How to move a child between rooms in NestliCare. Click Change on the Room row of their profile, or re-enroll them fresh if the move comes with a new start date. (type: guide, updated: 2026-09-14)
- [Move a child to another room for the day](https://help.nestlicare.com/raw/owners/centers/move-a-child-for-the-day): Move children between rooms during the day (opening and closing combines, nap, break cover, ratio) without touching their enrollment. Ratios, rosters, and parents follow the move. (type: guide, updated: 2026-09-14)
- [Set up check-in at your door](https://help.nestlicare.com/raw/owners/centers/set-up-kiosk-mode): One check-in code for your center — print it as a poster or run it on a locked tablet. Parents scan to check children in and out; staff scan the same code to clock in. (type: setup, updated: 2026-09-14)
- [Set up Room Mode](https://help.nestlicare.com/raw/owners/centers/set-up-room-mode): Pin a tablet to a single room so any teacher in the center can log activities, meals, and photos under their own name, with admin-password exit. (type: setup, updated: 2026-08-01)
- [A staff member forgot their password](https://help.nestlicare.com/raw/owners/staff/reset-a-staff-password): How a teacher or admin gets back into their NestliCare account when they can't remember their password. (type: troubleshoot, updated: 2026-08-01)
- [Approve staff leave requests](https://help.nestlicare.com/raw/owners/staff/leave-requests): Review, approve, or deny time off, pick the right paid or unpaid reason, and get notified the moment someone asks. (type: guide, updated: 2026-09-14)
- [Assign staff to a room](https://help.nestlicare.com/raw/owners/staff/assign-to-a-room): Set a teacher's home room so they see the right children. This is the fix when a teacher says they can't see any kids. (type: guide, updated: 2026-08-01)
- [Deactivate a staff member](https://help.nestlicare.com/raw/owners/staff/deactivate-a-staff-member): Remove someone from your active team without losing the records attached to their name. (type: guide, updated: 2026-08-01)
- [Export payroll](https://help.nestlicare.com/raw/owners/staff/export-payroll): Run payroll in NestliCare, then export a CSV to import into your payroll processor. (type: guide, updated: 2026-09-14)
- [Finalize timesheets](https://help.nestlicare.com/raw/owners/staff/approve-a-timesheet): Build timesheets from clock-ins, check the punches, then finalize them for payroll. (type: guide, updated: 2026-08-10)
- [Give a center admin finance access](https://help.nestlicare.com/raw/owners/staff/give-a-center-admin-finance-access): Let a center admin open the Finances page for their own center, without giving them your payout accounts or bank details. (type: setup, updated: 2026-08-12)
- [Require a QR scan to clock in](https://help.nestlicare.com/raw/owners/staff/require-a-qr-scan-to-clock-in): Make staff scan the center's QR code when they clock in and out, so a punch proves they were on site. (type: setup, updated: 2026-08-26)
- [Schedule staff for the week](https://help.nestlicare.com/raw/owners/staff/staff-scheduling): Build the weekly staff schedule by assigning people to rooms and time slots, and catch anyone booked into two rooms at once. (type: guide, updated: 2026-08-10)
- [Set a staff member's pay rate](https://help.nestlicare.com/raw/owners/staff/set-a-pay-rate): Configure hourly or salaried pay for each staff member so timesheets flow into payroll correctly. (type: guide, updated: 2026-09-14)
- [Track training and certifications](https://help.nestlicare.com/raw/owners/staff/training-and-certifications): Keep staff courses, completion records, certification expiry, and annual training hours in one place so you're ready for a licensing visit. (type: guide, updated: 2026-09-03)
- [Add a child to a family](https://help.nestlicare.com/raw/owners/families/add-a-child-to-a-family): Add a child to an existing family, with date of birth, allergies, medical conditions, and a room. (type: guide, updated: 2026-09-14)
- [Add a family manually](https://help.nestlicare.com/raw/owners/families/add-a-family-manually): Create a family record directly, with parents and children in one step. For walk-ins, transfers, or anyone who didn't come through the lead pipeline. (type: guide, updated: 2026-09-14)
- [Archive a family when they leave](https://help.nestlicare.com/raw/owners/families/archive-a-family): Archive a family to remove them from active lists while keeping their records. You can restore them later. (type: guide, updated: 2026-09-14)
- [Email a family and keep a record](https://help.nestlicare.com/raw/owners/families/email-a-family): Send a short email to a family from their card, get replies back inside NestliCare, answer in the same conversation, and export the history for your files. (type: guide, updated: 2026-09-17)
- [Invite parents to the app](https://help.nestlicare.com/raw/owners/families/invite-parents-to-the-app): Add a parent to a family, send their invitation, and follow each one through to a working account and a payment method on file. (type: guide, updated: 2026-09-14)
- [Reveal or reset a pickup code](https://help.nestlicare.com/raw/owners/families/reveal-or-reset-a-pickup-code): Look up any parent or family member's 4-digit pickup code from their family card, and force a reset when a code is compromised. (type: guide, updated: 2026-08-01)
- [Add an Enroll button to your website](https://help.nestlicare.com/raw/owners/enrollment/add-an-enroll-button-to-your-website): Put an "Enroll online" button on your daycare's website that opens your NestliCare inquiry form, so families can reach you without calling. (type: setup, updated: 2026-09-17)
- [Half-day sessions - two kids, one spot](https://help.nestlicare.com/raw/owners/enrollment/half-day-sessions): Mark a child as mornings only or afternoons only, so two children can share one full-time spot in the same day and your rooms count who is actually there at once. (type: guide, updated: 2026-08-13)
- [Review and convert a lead](https://help.nestlicare.com/raw/owners/enrollment/review-and-convert-a-lead): Track interested families from inquiry to enrollment, email them and see their replies on the lead's timeline, then convert them to a family in one click. (type: guide, updated: 2026-09-17)
- [Send documents and enrollment forms](https://help.nestlicare.com/raw/owners/enrollment/send-an-enrollment-packet): Where documents, permission slips, and enrollment packets live, and how you send them to families and track what comes back. (type: guide, updated: 2026-09-14)
- [Track leads and convert them to families](https://help.nestlicare.com/raw/owners/enrollment/crm-and-leads): Use the CRM to manage inquiries from first contact through enrollment, then convert a lead into a family in one step. (type: guide, updated: 2026-09-14)
- [Announcement, newsletter, message, or feed?](https://help.nestlicare.com/raw/owners/communication/choose-the-right-way-to-reach-parents): NestliCare gives you four ways to reach parents. Here's which one to use for what, so the right people see the right thing. (type: overview, updated: 2026-09-06)
- [Message a parent](https://help.nestlicare.com/raw/owners/communication/message-a-parent): Start a private, two-way conversation with a family from the web dashboard. (type: guide, updated: 2026-09-06)
- [Post an announcement](https://help.nestlicare.com/raw/owners/communication/post-an-announcement): Send a short notice to all your families. It shows in the parent app feed with a notification. (type: guide, updated: 2026-09-14)
- [Send a newsletter](https://help.nestlicare.com/raw/owners/communication/send-a-newsletter): Send a longer, formatted update to families as an email. It also shows in the parent app. (type: guide, updated: 2026-09-14)
- [Share your calendar with families and staff](https://help.nestlicare.com/raw/owners/communication/share-your-calendar): Let parents and staff subscribe to your center's calendar from Google Calendar, Apple Calendar, or Outlook. (type: guide, updated: 2026-08-20)
- [Turn off parent messaging](https://help.nestlicare.com/raw/owners/communication/turn-off-parent-messaging): Make the app one-way for families, so parents read announcements and the feed but can't send messages. (type: guide, updated: 2026-09-06)
- [What parents see in the app](https://help.nestlicare.com/raw/owners/communication/what-parents-see): A tour of the parent experience so you know exactly what families can and can't see in NestliCare. (type: overview, updated: 2026-09-06)
- [Build a fillable form template from your PDF](https://help.nestlicare.com/raw/owners/documents/build-a-fillable-form-template): Upload your existing daycare paperwork and drop fields where parents fill or sign, with the child's name already filled in for them. (type: guide, updated: 2026-09-04)
- [Request documents from a family](https://help.nestlicare.com/raw/owners/documents/request-documents-from-a-family): Ask a family for files you need on record, like a birth certificate or immunization record. Attach the blank form if one has to be filled out by hand, and parents scan it back with the app. (type: guide, updated: 2026-09-04)
- [Review and approve a submitted form](https://help.nestlicare.com/raw/owners/documents/review-and-approve-a-form): When a parent submits a form, it lands in your review queue. Approve it, or reject it with a note so the parent can fix and resend. (type: guide, updated: 2026-09-17)
- [Send a document for acknowledgement](https://help.nestlicare.com/raw/owners/documents/send-a-document-for-acknowledgement): For PDFs parents only need to read and acknowledge — handbooks, policies, info sheets. They type their name to confirm they read it. (type: guide, updated: 2026-08-01)
- [Send a fillable form to a family](https://help.nestlicare.com/raw/owners/documents/send-a-fillable-form-to-a-family): Assign one of your form templates to a family. The parent gets an email and the form lands in their inbox to fill and sign. (type: guide, updated: 2026-08-01)
- [Auto-generate invoices on a schedule](https://help.nestlicare.com/raw/owners/billing/auto-invoice-generation): Turn on automatic invoice generation so every family is billed on their plan's cadence without you clicking anything. (type: guide, updated: 2026-09-14)
- [Bill by the hour from attendance](https://help.nestlicare.com/raw/owners/billing/bill-by-the-hour): Charge before and after school care by the hour, so a family pays for the time their child was actually signed in — computed from check-in and check-out. (type: guide, updated: 2026-09-14)
- [Bill drop-in families a daily rate](https://help.nestlicare.com/raw/owners/billing/drop-in-daily-rates): Charge a flat rate for each day a child attends, with nothing billed for the days they don't — the usual arrangement for drop-in and casual care. (type: guide, updated: 2026-09-14)
- [Charge a late fee](https://help.nestlicare.com/raw/owners/billing/charge-a-late-fee): Set a flat late payment fee and a grace period, then apply fees yourself or let NestliCare apply them each morning. (type: setup, updated: 2026-09-14)
- [Charge a late pickup fee](https://help.nestlicare.com/raw/owners/billing/late-pickup-fees): A per-minute fee when a child is picked up after your cutoff, computed automatically from real check-out times — with a grace period and a daily cap. (type: guide, updated: 2026-09-14)
- [Create a billing plan](https://help.nestlicare.com/raw/owners/billing/create-a-billing-plan): Set up a reusable tuition template with a name, amount, and billing interval, then attach it to a child's enrollment. (type: setup, updated: 2026-09-14)
- [Create and send an invoice](https://help.nestlicare.com/raw/owners/billing/generate-and-send-an-invoice): Create a one-off invoice for a single family, add line items, and send it, plus how to find any invoice and bill under the right center. (type: guide, updated: 2026-08-12)
- [Credits and referral bonuses](https://help.nestlicare.com/raw/owners/billing/family-credits): Issue a one-off credit to a single family — a referral bonus, goodwill gesture, or deposit — and let it come off their next invoice automatically. (type: guide, updated: 2026-08-21)
- [Enable online payments](https://help.nestlicare.com/raw/owners/billing/enable-online-payments): How to let families pay tuition online. Request setup in the app, then complete the Stripe verification step that actually unlocks payments. (type: setup, updated: 2026-09-14)
- [Export a financial report](https://help.nestlicare.com/raw/owners/billing/export-a-financial-report): Run the Outstanding Balances, Invoices, Payments, and Billing Ledger reports and export any of them as CSV for your bookkeeper. (type: guide, updated: 2026-08-12)
- [Handle a failed charge](https://help.nestlicare.com/raw/owners/billing/handle-a-failed-charge): What to do when a parent's card or ACH payment fails — how to spot it, nudge the parent, and recover the money. (type: troubleshoot, updated: 2026-09-14)
- [Issue a refund](https://help.nestlicare.com/raw/owners/billing/issue-a-refund): Refund a paid invoice in full or in part, and understand what a refund does and does not change on the invoice. (type: guide, updated: 2026-08-10)
- [See and skip upcoming invoices](https://help.nestlicare.com/raw/owners/billing/upcoming-invoices): Preview exactly what auto-invoicing will generate, run by run, and skip a single family's invoice for a single run when you need to. (type: guide, updated: 2026-08-23)
- [Subsidies and discounts](https://help.nestlicare.com/raw/owners/billing/subsidies-and-discounts): Set up sibling discounts, and track outside payers (subsidy agencies, employers, scholarships) with per-child awards, claims, emailed statements, and the payments each one owes you. (type: guide, updated: 2026-09-17)
- [Switch a family to bi-weekly billing](https://help.nestlicare.com/raw/owners/billing/switch-a-family-to-bi-weekly): Move one child from weekly or monthly invoices to one invoice every two weeks, bill the fortnight already under way, and keep everyone else as they are. (type: guide, updated: 2026-09-14)
- [Connect My Food Program](https://help.nestlicare.com/raw/owners/education/my-food-program-integration): Send attendance and meal counts from NestliCare to My Food Program automatically, and bring menus planned there into NestliCare, so CACFP records are never entered twice. (type: guide, updated: 2026-08-25)
- [Meals, menus, and CACFP](https://help.nestlicare.com/raw/owners/education/meal-menus-and-logging): Plan menus, log what children eat, keep a food library, and export CACFP claims. (type: guide, updated: 2026-09-08)
- [Plan your week, learning centers, and observations](https://help.nestlicare.com/raw/owners/education/plan-curriculum): Plan each room's week and its learning centers, publish to families, print what licensing asks for, and log observations — from the web or your phone. (type: guide, updated: 2026-09-01)
- [Set up CACFP claiming](https://help.nestlicare.com/raw/owners/education/set-up-cacfp): Get your daycare ready for CACFP — food library components, child eligibility tiers, daily logging discipline, and the monthly claim workflow. (type: guide, updated: 2026-08-26)
- [Report and review incidents](https://help.nestlicare.com/raw/owners/safety/report-and-review-incidents): Log an incident (a bump, bite, fall, or allergic reaction) and track it to resolution. Keep a clean record for parents and regulators. (type: guide, updated: 2026-09-14)
- [Check staff-to-child ratios](https://help.nestlicare.com/raw/owners/reports/check-staff-to-child-ratios): Three views of ratio. Room Overview for right now, the Room Day Log for any day, and the Staffing Plan report for how many staff each room's full roster needs. (type: guide, updated: 2026-09-14)
- [Emergency Offline Pack](https://help.nestlicare.com/raw/owners/reports/emergency-offline-pack): Print a binder of emergency contacts, health info, and pickup codes so your center can keep operating if the app or your internet goes down. (type: guide, updated: 2026-08-12)
- [Name-to-Face Checks report](https://help.nestlicare.com/raw/owners/reports/name-to-face-checks-report): Every headcount your staff ran over a period, who was unaccounted for, and any day a room had children but no check on file. (type: guide, updated: 2026-08-19)
- [Reports overview](https://help.nestlicare.com/raw/owners/reports/reports-overview): Every report NestliCare offers, grouped by category, plus the shared filters, export, and notes that work the same on all of them. (type: overview, updated: 2026-09-14)
- [Review incidents over a period](https://help.nestlicare.com/raw/owners/reports/review-incidents): See every incident report filed during a date range, filter by status, and track which parents still need to be notified. (type: guide, updated: 2026-09-14)
- [Room Day Log (who was in each room, when)](https://help.nestlicare.com/raw/owners/reports/room-day-log): A per-room record of one day. Every arrival, departure, child move and staff move with times, and the staff-to-child ratio between each of them. Built for licensing visits. (type: guide, updated: 2026-09-14)
- [Run a staff hours report](https://help.nestlicare.com/raw/owners/reports/run-a-staff-hours-report): Get total hours, break time, and overtime flags for every staff member across a date range — for payroll reconciliation and labor forecasting. (type: guide, updated: 2026-09-14)
- [Run an attendance report](https://help.nestlicare.com/raw/owners/reports/run-an-attendance-report): Pull a daily breakdown of present / absent / late across a date range — the core licensing-compliance report. (type: guide, updated: 2026-09-14)
- [Run the CACFP meals report](https://help.nestlicare.com/raw/owners/reports/run-the-cacfp-meals-report): Get meal counts by type and CACFP claimability across a date range — the report you submit for federal meal reimbursement. (type: guide, updated: 2026-09-14)
- [See the current enrollment snapshot](https://help.nestlicare.com/raw/owners/reports/see-enrollment-snapshot): Get a live view of how many children are enrolled, their status breakdown, and distribution across centers. (type: guide, updated: 2026-09-14)
- [Use the Data Health dashboard](https://help.nestlicare.com/raw/owners/reports/use-data-health-dashboard): Spot missing check-outs, unclosed time entries, unnotified incidents, and invoice gaps before they become compliance problems. (type: guide, updated: 2026-09-14)
- [Accept the Data Processing Agreement (DPA)](https://help.nestlicare.com/raw/owners/settings/accept-the-data-processing-agreement): Review and sign the one-time DPA that governs how NestliCare processes your organization's data. (type: setup, updated: 2026-09-14)
- [Add your own activity tiles](https://help.nestlicare.com/raw/owners/settings/add-your-own-activity-tiles): Give the activity logger tiles for the things your program actually does, with your own name and emoji, and hide the built-in tiles you never use. (type: guide, updated: 2026-09-17)
- [Choose your check-in methods](https://help.nestlicare.com/raw/owners/settings/configure-check-in-methods): Turn manual, kiosk, and QR-code check-in on or off for your center, and require a signature at check-in if your subsidy program asks for one. (type: setup, updated: 2026-09-18)
- [Email reports and backups](https://help.nestlicare.com/raw/owners/settings/email-reports-and-backups): Have signed forms and periodic CSV reports emailed to you, as a copy of your records kept outside NestliCare. (type: setup, updated: 2026-07-03)
- [Require a signature at check-in (SISO)](https://help.nestlicare.com/raw/owners/settings/require-a-signature-at-check-in): Ask parents to sign on the kiosk when they check a child in or out, and keep the signature with the attendance record. (type: setup, updated: 2026-08-20)
- [Set notification defaults](https://help.nestlicare.com/raw/owners/settings/configure-notification-defaults): Choose which events notify parents by default. Each parent can still change their own. (type: setup, updated: 2026-09-11)
- [Set up payroll export](https://help.nestlicare.com/raw/owners/settings/set-up-payroll-mode): How NestliCare payroll works — approve timesheets, then export a CSV to your payroll processor. (type: setup, updated: 2026-08-13)
- [Turn features on or off](https://help.nestlicare.com/raw/owners/settings/enable-or-disable-features): Choose which modules your daycare uses. Hiding what you don't need keeps the app simpler for your team. (type: setup, updated: 2026-09-14)
- [Update your organization's profile](https://help.nestlicare.com/raw/owners/settings/update-your-organizations-profile): Set your organization's display name, timezone, and the default info that shows on invoices and the parent app. (type: setup, updated: 2026-09-14)

## For Teachers

Check children in, share activities and photos, message parents, and log your hours.

- [Check a child in or out](https://help.nestlicare.com/raw/teachers/attendance/check-a-child-in): How the iOS kiosk flow works — what parents see at the tablet, what teachers see from the Dashboard, and when to check a child in manually. (type: guide, updated: 2026-09-15)
- [Handle a sick day or early pickup](https://help.nestlicare.com/raw/teachers/attendance/handle-a-sick-day-or-early-pickup): When a child needs to go home early — illness, fever, behavioral — here's how to coordinate with the parent and document the handoff. (type: guide, updated: 2026-04-21)
- [Report an incident](https://help.nestlicare.com/raw/teachers/attendance/report-an-incident): File an incident report when a child is injured, has an allergic reaction, or has a behavior incident — with photos, witnesses, and parent notification. (type: guide, updated: 2026-09-15)
- [See today's active pickups (retired)](https://help.nestlicare.com/raw/teachers/attendance/see-todays-active-pickups): The Active Pickups dashboard section is retired. Every family member's pickup code now works at the kiosk every day, so there is no daily list to check. (type: guide, updated: 2026-08-05)
- [Log a diaper change](https://help.nestlicare.com/raw/teachers/activities/log-a-diaper-change): Record a wet, dry, or BM diaper change — with optional photo and notes — so parents see it in the daily feed. (type: guide, updated: 2026-09-15)
- [Log a meal](https://help.nestlicare.com/raw/teachers/activities/log-a-meal): Record what children ate, for how many, and how much — for parents' daily feed and your CACFP claims. Attach photos optionally. (type: guide, updated: 2026-09-15)
- [Log a nap](https://help.nestlicare.com/raw/teachers/activities/start-and-end-a-nap): Record how long a child slept so parents can see daily sleep patterns. (type: guide, updated: 2026-09-15)
- [Post a photo to the daily feed](https://help.nestlicare.com/raw/teachers/activities/post-a-photo-to-the-feed): Share a moment from the day — a single child or the whole room — with photos and a caption. (type: guide, updated: 2026-09-15)
- [Run a name-to-face check](https://help.nestlicare.com/raw/teachers/activities/run-a-name-to-face-check): Confirm every checked-in child by name and face and save it as a timestamped headcount for licensing. (type: guide, updated: 2026-08-17)
- [Read and reply to a parent message](https://help.nestlicare.com/raw/teachers/messaging/read-and-reply-to-a-parent-message): Use the Messages tab to read parent inquiries, reply with text or photos, and keep conversations private to the right people. (type: guide, updated: 2026-09-15)
- [Clock in and out from your phone](https://help.nestlicare.com/raw/teachers/timesheets/clock-in-and-out): Where the Clock In button is in the mobile app, what changes when your center requires a QR scan, and how owners and admins clock themselves in. (type: guide, updated: 2026-09-15)
- [Request time off](https://help.nestlicare.com/raw/teachers/timesheets/request-leave): How to send a leave request from the mobile app, what happens next, and how to cancel one. The iPhone and Android flows differ, so both are covered. (type: guide, updated: 2026-09-15)
- [See your hours and timesheets](https://help.nestlicare.com/raw/teachers/timesheets/see-your-hours): Where your punches and weekly hours live in the mobile app, why the screen looks different on iPhone and Android, and who can fix a wrong entry. (type: guide, updated: 2026-09-15)
- [See your work schedule](https://help.nestlicare.com/raw/teachers/timesheets/see-your-schedule): Where to find today's shifts and the full week in the mobile app, and what the Cover, On Leave and Not scheduled labels mean. (type: guide, updated: 2026-08-26)

## For Parents

Check your child's day, message teachers, and handle invoices and payments.

- [Running late or changing plans](https://help.nestlicare.com/raw/parents/check-in/running-late-or-changing-plans): How to tell your daycare you'll be late for pickup, sending someone else, or keeping your child home. (type: guide, updated: 2026-04-21)
- [See your child's day](https://help.nestlicare.com/raw/parents/check-in/see-your-childs-day): Open the parent app to see activities, meals, naps, diapers, and photos as teachers post them. (type: guide, updated: 2026-09-15)
- [Emails from your daycare](https://help.nestlicare.com/raw/parents/messaging/emails-from-your-daycare): Your daycare can email you directly through NestliCare. What those emails look like, how to reply so the right person gets it, and how to spot a fake. (type: overview, updated: 2026-09-17)
- [Message a teacher](https://help.nestlicare.com/raw/parents/messaging/message-a-teacher): Start a conversation with your child's teacher or center staff directly from the app. (type: guide, updated: 2026-09-15)
- [Newsletters and announcements](https://help.nestlicare.com/raw/parents/messaging/newsletters-and-announcements): How newsletters and announcements from your daycare reach you, where to find past ones in the app, and how to control which notifications you receive. (type: guide, updated: 2026-09-17)
- [Acknowledge a document from your daycare](https://help.nestlicare.com/raw/parents/documents/acknowledge-a-document): For documents you only need to read (parent handbook, sick policy), type your name to confirm you've read it. No fields to fill. (type: guide, updated: 2026-04-26)
- [Fill out a form from your daycare](https://help.nestlicare.com/raw/parents/documents/fill-out-a-form-from-your-daycare): Fill in a form your daycare sent you, draw your signature once and apply it to every line, check it over, and submit. (type: guide, updated: 2026-09-17)
- [Send documents your daycare asked for](https://help.nestlicare.com/raw/parents/documents/send-documents-your-daycare-asked-for): When your daycare requests a birth certificate, immunization record, or a filled-out form, scan the paper with your phone or upload a file, then submit. (type: guide, updated: 2026-09-04)
- [Add your payment method](https://help.nestlicare.com/raw/parents/payments/add-your-payment-method): First-time setup — save a card or bank account from the Dashboard so you can pay invoices in one tap. (type: guide, updated: 2026-08-05)
- [Pay an invoice](https://help.nestlicare.com/raw/parents/payments/pay-an-invoice): Pay a tuition invoice in the NestliCare app with a card or bank account, and set up auto-pay so you never think about it again. (type: guide, updated: 2026-09-15)
- [Update your payment method](https://help.nestlicare.com/raw/parents/payments/update-your-payment-method): Add a new card or bank account, remove an old one, and turn auto-pay on or off. (type: guide, updated: 2026-04-27)
- [View your tuition history](https://help.nestlicare.com/raw/parents/payments/view-your-tuition-history): See every invoice, past and present — with filters by status and full payment detail per invoice. (type: guide, updated: 2026-09-15)
- [Add a pickup contact](https://help.nestlicare.com/raw/parents/account/add-a-pickup-contact): Add a grandparent, babysitter, or other helper as a family member. They get their own pickup code, and it works at the kiosk right away. (type: guide, updated: 2026-09-15)
- [Authorize a pickup contact (retired)](https://help.nestlicare.com/raw/parents/account/authorize-a-pickup-contact): Pickup authorizations no longer exist. A family member's pickup code always works at the kiosk — just add them once. (type: guide, updated: 2026-08-05)
- [See your daycare's calendar in your own calendar app](https://help.nestlicare.com/raw/parents/account/subscribe-to-the-calendar): Add your daycare's closures and events to Google Calendar, Apple Calendar, or Outlook so you never miss a picture day. (type: guide, updated: 2026-08-20)
- [Share a pickup code with a family member](https://help.nestlicare.com/raw/parents/account/share-a-pickup-code-with-family): See, share, and reset the pickup codes of the family members you've added — so a grandparent or babysitter can collect your child without installing the app. (type: guide, updated: 2026-09-15)
- [Submit an enrollment packet](https://help.nestlicare.com/raw/parents/account/submit-an-enrollment-packet): Fill out the forms your daycare sent you — emergency contacts, medical, consent forms — via the email link. (type: guide, updated: 2026-04-21)
- [Use your pickup code](https://help.nestlicare.com/raw/parents/account/use-your-pickup-code): For family members — find your 4-digit pickup code and use it at drop-off and pickup. It always works at the kiosk. (type: guide, updated: 2026-09-15)