---
title: "Send a newsletter"
description: "Send a longer, plain-text update to families by email. It also shows in the parent app. Admins only."
type: guide
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/communication/send-a-newsletter
roles: ["center_admin", "super_admin"]
platforms: [web]
---
A newsletter is a longer, plain-text update with a title, sent to families as an email (it also appears in the parent app). Use it for your monthly or weekly roundup. Only admins can send newsletters. For a short in-app notice, use an [announcement](/owners/communication/post-an-announcement) instead.

## Create one

1. Go to **Communication → Newsletters**.
2. Click **Create Newsletter**.
3. Fill in the form:
   - **Title** (required): this becomes the email subject.
   - **Content** (required).
   - **Audience**: **All Families**, **By Center**, or **By Room**.
   - **Send Options**: **Send Now** or **Schedule** for later.
4. Click **Send** to send now, or **Save as Draft** to finish later.

<ScreenshotWithPointers
  src="/screenshots/owners/communication/new-newsletter-modal.png"
  alt="The Create Newsletter form with title, content, audience, and send options"
  caption="Create Newsletter. Set the audience and send now or schedule it."
/>

## Schedule and manage

Choosing **Schedule** lets you pick a date and time; the newsletter sends automatically then. The Newsletters page has **All**, **Drafts**, **Scheduled**, and **Sent** tabs, and each newsletter has **Edit**, **Delete**, and **Send Now** actions. You can edit or delete a scheduled newsletter up until it sends.

## Audience

- **All Families**: everyone in your organization.
- **By Center**: only families at the centers you pick (one or more, or **All centers**).
- **By Room**: only families with a child in the rooms you pick (one or more, or **All rooms**).

## Before your first send

Newsletters go out as email, so your organization must be approved to send email first. If it isn't yet, **Send** shows a message asking you to email support@nestlicare.com, and we'll switch it on.

## Troubleshooting

**A family says they didn't get the email.** Ask them to check spam. A parent can also turn newsletter emails off in their own app settings; either way, the newsletter still shows in their app.

**"Newsletter sent, but no parents are currently set to receive newsletter emails."** Every parent in that audience has newsletter emails turned off. They can still read it in the app.

**Can I add a picture or attachment?** No. A newsletter is text only, with no image or file field. To send a photo or flyer, post an [announcement](/owners/communication/post-an-announcement) instead. An announcement can carry up to 4 photos.

**Newsletters aren't available at all.** The Announcements & Newsletters feature may be off in **Settings → Features**. Turn it on.