---
title: "See your admissions funnel and who is waiting on a reply"
description: "Check how this week's inquiries turned into tours, waitlist spots and enrollments, and see which families are still waiting to hear from you."
type: guide
updated: 2026-09-30
canonical_url: https://help.nestlicare.com/owners/enrollment/admissions-funnel-and-waiting-replies
roles: ["super_admin", "center_admin"]
platforms: [web]
---
The **Admissions funnel** sits at the top of **Admissions & CRM → Leads**. It answers two questions: how did the families who inquired in a given week do, and who is waiting on you right now.

## Read the funnel

The funnel counts the families who **inquired** in the range you pick, then shows how many of them got to each step:

- **New inquiries**: every lead that came in during the range.
- **Toured**: the family toured, or their tour date has passed.
- **Waitlisted or admitted**: you put them on the waitlist or offered a spot.
- **Enrolled**: you converted the lead to a family.

Each step shows its share of the inquiries in brackets. A family counts at the furthest step it ever reached. So a family that toured and later said no still counts as toured. Lost leads and completed enrollment packets are listed under the funnel.

Pick a range from the menu: **This week** (Monday to today), **Last week**, **This month**, **Last 30 days**, or **Custom range**. Weeks and days follow your daycare's time zone.

If you have more than one center, a table under the funnel splits the numbers by center.

## Waiting on you

The list on the right shows families whose last word is newer than yours, longest wait first. A family is waiting when they:

- sent an inquiry through your online form or center page and nobody has moved the lead along yet,
- replied to an email you sent from the lead, or
- finished their enrollment packet.

Emailing them from the lead, replying in the thread, logging a call, or booking a tour takes them off the list. Automatic emails (the form's thank-you note and nurture emails) don't count as a reply.

Each row has a tag:

- **Waiting 2d**: they have been waiting two days.
- **New · today**: the inquiry came in today.
- **Ready**: they finished the enrollment packet and are waiting for you.

Click a row to open the lead.

## Ask NestliAI

You can also ask NestliAI: *"How are admissions looking this week, and who still needs a reply from me?"* It answers with the same funnel and the families waiting longest. Add a center's name to ask about one center.

## Troubleshooting

**A family I already called is still on the list.** Log the call on the lead (**Activity → Log Call**). Calls you don't log are invisible to NestliCare.

**A lead I added myself doesn't show as waiting.** That's on purpose. If you typed the lead in, you were already talking with the family. Leads you haven't contacted in a week show under **Today** instead.