---
title: "Can I reset a staff member's password?"
description: "No, and that's deliberate. They reset it themselves with Forgot password on the login screen; the link goes to their own email."
type: troubleshoot
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/faq/can-i-reset-a-staff-members-password
roles: ["super_admin", "center_admin"]
platforms: [web]
---
No. There is no admin-side reset button anywhere, and that is deliberate: a password reset goes to the person's own email, so nobody, including you, can take over an account or handle a temporary password.

What to tell them: on the login screen, click **Forgot password?**, enter your email, follow the link, set a new password. Works the same for teachers and admins.

Two snags and their fixes:

- **Locked out after too many attempts.** After 10 wrong passwords the account locks for 15 minutes. Resetting the password with **Forgot password?** unlocks it straight away, so there's no need to wait.
- **The reset email never arrives.** Check spam, then check the email on their staff record for typos (open the person under **Staff & Time → Staff** and edit). If they've already signed in before, changing the email may send a confirmation to the new address first. If a correct inbox still gets nothing, email [support@nestlicare.com](mailto:support@nestlicare.com) so we can check delivery.

If someone is leaving rather than locked out, deactivate them instead of worrying about their password.

Related: [A staff member forgot their password](/owners/staff/reset-a-staff-password), [Deactivate a staff member](/owners/staff/deactivate-a-staff-member).