---
title: "Can parents sign up for their own account?"
description: "No. You add each parent to their family and send them an invitation. That is why \"tell them to sign up\" never works."
type: overview
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/can-parents-create-their-own-account
roles: ["super_admin", "center_admin"]
platforms: [web]
---
No. There is no public signup for parents. You add each parent or guardian to their family, and NestliCare emails them an invitation to set a password and open the app.

That means if a parent says "I tried to sign up and couldn't", the answer is not a signup link. It is:

1. Open **Families & Children → Families** and find their family.
2. Check the parent's row. If it says **Not invited**, click **Invite**. If an invitation is pending, click **Resend**.

The invitation email is the only way in the first time. After they accept it, they log in normally.

If the parent already has a NestliCare account (they work for you, or their child attends another daycare using NestliCare), the invitation still works: they sign in with their existing login and accept, no new password needed. See [A parent already has a NestliCare account](/owners/faq/a-parent-already-has-a-nestlicare-account).

Related: [Invite parents to the app](/owners/families/invite-parents-to-the-app), [A parent can't log in](/owners/situations/a-parent-cant-log-in).