---
title: "Does a refund reopen a paid invoice?"
description: "Yes. A partial refund leaves the invoice partly paid and a full refund puts it back to unpaid. Auto-pay won't charge it again; void it if nothing is owed."
type: overview
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/faq/does-a-refund-reopen-a-paid-invoice
roles: ["super_admin"]
platforms: [web]
---
Yes. A refund reopens the invoice for the amount you gave back:

- **Partial refund:** the invoice becomes **Partially paid**, with the refunded amount owing again.
- **Full refund:** the invoice goes back to **Unpaid** for the full amount.

Auto-pay never charges a refunded invoice again on its own. So decide what the family should owe:

1. **They owe it again** (you refunded the wrong card, for example): leave the invoice open. The family pays it the usual way.
2. **Nothing is owed:** after a full refund, open the invoice and click **Void Invoice**. **Void Invoice** isn't offered on a partly paid invoice, so after a partial refund give the family a [credit](/owners/billing/family-credits) for the reopened amount and click **Apply $… credit** on the invoice.

A few related facts:

- Refunds are a super admin action, online or recorded by hand.
- The family is told about the refund with a push notification, an in-app notice, and an email.
- Online refunds usually land back on the family's original card or bank account in about 5 to 10 business days.

Full guide: [Issue a refund](/owners/billing/issue-a-refund). Related: [Can I delete an invoice?](/owners/faq/can-i-delete-an-invoice).