---
title: "Does a refund reopen a paid invoice?"
description: "No. The invoice stays Paid and the refund is recorded on the payment. If the family owes that money again, raise a new invoice."
type: overview
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/does-a-refund-reopen-a-paid-invoice
roles: ["super_admin"]
platforms: [web]
---
No. A refund, full or partial, is recorded on the **payment**, and the invoice itself stays **Paid**. It does not flip back to Sent or Past due, and its balance does not reopen.

That surprises people the first time, so here is the practical rule: **if the family now owes you that money again, raise a new invoice for it.** Do not wait for the old one to come back to life; it will not.

A few related facts:

- Refunds are **owner-only**. A center admin who tries gets a permission error.
- Online refunds land back on the family's original card in about 5 to 10 business days (1 to 2 for bank payments). NestliCare does not notify the parent; their bank statement shows the credit.
- The family statement still nets everything correctly: the payment shows as refunded even though the invoice shows paid.

Related: [Issue a refund](/owners/billing/issue-a-refund), [Create and send an invoice](/owners/billing/generate-and-send-an-invoice).