---
title: "How do I fix a missed check-out?"
description: "Today, use Check Out at the top of the Attendance page. For a past day, NestliCare already closed it at closing time; correct it with Edit times."
type: troubleshoot
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/faq/how-do-i-fix-a-missed-check-out
roles: ["super_admin", "center_admin"]
platforms: [web]
---
It depends on the day:

- **Today, the child still shows as here:** go to **Families & Children → Attendance** and click **Check Out** at the top of the page. It records the check-out at the current time.
- **A past day:** NestliCare closes forgotten check-outs at midnight, using that center's closing time. To put in the real time, set the **date** on the Attendance page, hover the child's row, click the pencil (**Edit times**) and change the check-out. If the child had two stays that day, the editor asks which one you mean.

The other classics on a past day:

- **Marked absent by mistake?** Delete the absence with the trash icon on the row, then use **Add missed day** on the child's profile (**Attendance** tab).
- **Never checked in at all?** Use **Add missed day** for one child, or **Backfill** on the Attendance page for many. Backfill only fills gaps and never overwrites.

**Check In** and **Check Out** at the top of the page always record today, right now, so don't use them to fix an earlier day.

The **Data Health** report under Reports lists **Missing Check-Outs** and other gaps, so stray mistakes surface before a licensing visit.

Full guide: [Fix an attendance mistake](/owners/situations/fix-an-attendance-mistake). Related: [Can I add attendance for a past day?](/owners/faq/can-i-add-attendance-for-a-past-day).