---
title: "How do I record a cash or check payment?"
description: "Open the invoice and mark it paid manually. No fee applies, the family's balance clears, and a later refund of it is recorded, not sent."
type: guide
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/how-do-i-record-a-cash-or-check-payment
roles: ["super_admin", "center_admin"]
platforms: [web]
---
Record it on the invoice itself: open the invoice from **Billing & Payments → Invoices** and mark it paid manually, noting the method (cash, check, or bank transfer). The invoice flips to **Paid**, the family's balance clears, and no convenience fee applies because no money moved through online processing.

Worth knowing:

- Manual payments count in your financial reports alongside online ones, so your revenue picture stays complete.
- If you later refund a manually paid invoice, the button reads **Record Refund**: it writes the refund down but you hand the money back yourself.
- A family that will always pay offline can be marked **This family pays offline** from their payment-setup action, which stops online-payment reminders for them.

If a family paid cash for an invoice that auto-pay was about to charge, mark it paid promptly; paid invoices are excluded from auto-pay runs.

Related: [Create and send an invoice](/owners/billing/generate-and-send-an-invoice), [Issue a refund](/owners/billing/issue-a-refund), [Invite parents to the app](/owners/families/invite-parents-to-the-app).