---
title: "How do I skip one family's invoice this cycle?"
description: "Use Skip on the Upcoming view. It suppresses that one family for that one run; everyone else bills as normal and the next cycle is untouched."
type: guide
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/how-do-i-skip-one-familys-invoice
roles: ["super_admin"]
platforms: [web]
---
Use **Skip** on the Upcoming view. You do not need to touch the family's plan or turn automation off for everyone:

1. Go to **Billing & Payments → Invoices** and click the **Upcoming** filter.
2. Find the family's row in the run you want to skip.
3. Click **Skip** and confirm.

The row greys out with a **Skipped** badge, and when the morning comes, the generator simply does not create that invoice. Every other family bills as normal. **Undo** reverses it any time before the run fires.

Three boundaries to know:

- A skip covers the **whole family** for that **one run only**. The next cycle bills them normally. To stop billing a family for longer, change or remove the billing plan on their enrollment.
- After the run has passed, the period stays unbilled; bill it manually if you end up needing it.
- If the invoice already exists, skipping is refused. Void the invoice instead; it will not be recreated.

Related: [See and skip upcoming invoices](/owners/billing/upcoming-invoices), [Auto-generate invoices on a schedule](/owners/billing/auto-invoice-generation).