---
title: "What if a parent forgot their pickup code?"
description: "Look it up from their family card with the key icon, or reset it if it leaked. Parents can also see and reset their own code in the app."
type: troubleshoot
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/what-if-a-parent-forgot-their-pickup-code
roles: ["super_admin", "center_admin"]
platforms: [web]
---
Fastest answer at the door: look it up. Go to **Families & Children → Families**, find the person on their family card, and click the **key** icon on their row. Their 4-digit code appears, along with when it last changed. Every reveal is recorded in your audit log, on purpose, because pickup codes are a child-safety control.

Also worth telling the parent: their code is always visible in their own app (the **Your Pickup Code** banner on their Dashboard), so next time they do not need to call you.

If the code did not just slip their mind but **got out** (a screenshot in a group chat, a lost phone, a custody situation), reset it instead: same dialog, **Reset code**. The old code stops working immediately and the person sees the new one in their app.

Teachers cannot reveal codes; this is a center admin and owner tool.

Related: [Reveal or reset a pickup code](/owners/families/reveal-or-reset-a-pickup-code), [Share a pickup code with family](/parents/account/share-a-pickup-code-with-family), [Someone else picks up today](/owners/situations/someone-else-picks-up-today).