---
title: "Where is my first payout?"
description: "Stripe holds every new account's first payout 7 to 14 days after the first payment. After that, payouts arrive about every 2 business days."
type: troubleshoot
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/where-is-my-first-payout
roles: ["super_admin"]
platforms: [web]
---
If this is your **first** parent payment: the money is queued, not lost. Stripe holds the first payout of every new business on its platform for **7 to 14 days** after the first payment. It is a standard security step applied to all new businesses, and it cannot be skipped or shortened, by NestliCare or by you.

After the first one, payouts run automatically, typically arriving within **2 business days**, with nothing for you to do.

To see the exact arrival date of any payout, open **Billing & Payments → Finances** and use the **Payouts** tab of the embedded Stripe dashboard. Every payout is listed there with its date and amount.

If it is **not** your first payout and money seems late, check the same Payouts tab and confirm your bank details on the **Account** tab.

Related: [Enable online payments](/owners/billing/enable-online-payments), [Export a financial report](/owners/billing/export-a-financial-report).