--- title: "Where is my first payout?" description: "Stripe holds every new account's first payout 7 to 14 days after the first payment. After that, payouts arrive about every 2 business days." type: troubleshoot updated: 2026-10-11 canonical_url: https://help.nestlicare.com/owners/faq/where-is-my-first-payout roles: ["super_admin"] platforms: [web] --- If this is your **first** parent payment: the money is queued, not lost. Stripe holds the first payout of every new business on its platform for **7 to 14 days** after the first payment. It is a standard security step applied to all new businesses, and it cannot be skipped or shortened, by NestliCare or by you. After the first one, payouts run automatically, typically arriving within **2 business days**, with nothing for you to do. To see the exact arrival date of any payout, open **Invoices & Finances → Finances** and use the **Payouts** tab of the embedded Stripe dashboard. Every payout is listed there with its date and amount. With several centers, each center has its own payout account, so pick the center first. If it is **not** your first payout and money seems late, check the same Payouts tab and confirm your bank details on the **Account** tab. Related: [Enable online payments](/owners/billing/enable-online-payments), [Export a financial report](/owners/billing/export-a-financial-report). The payments video explains the first-payout hold and the Payouts tab.