---
title: "Who can change billing settings and issue refunds?"
description: "Super admins create, send and void invoices, run auto-invoicing and issue refunds. Center admins manage plans, discounts, subsidies, credits and late fees."
type: overview
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/faq/who-can-change-billing-settings
roles: ["super_admin", "center_admin"]
platforms: [web]
---
Super admins handle invoices and refunds; center admins handle the billing setup around them. The split, from most to least restricted:

- **Organization owner only:** currency, country, outbound email language, tax ID, and legal name and address under Settings.
- **Super admin:** creating, editing, sending and voiding invoices, **Generate invoices**, auto-invoice settings (enable, Generate Ahead, Due After, Auto-Send), the **Upcoming** view and Skip, refunds (online or recorded by hand), and payout accounts and payment settings on Finances.
- **Center admin:** billing plans, discounts, subsidies and payers, family credits, the late-fee policy (amount, grace period, and the auto-apply toggle), marking invoices paid, and applying credits to an open invoice. They can also change the organization's timezone, which sets when auto-invoicing runs.

Gotchas this explains:

- **A center admin sees Create Invoice, Void Invoice, Refund and the Auto-Invoice Generation panel, but saving is refused** with a permission error. That is the current split, not a glitch: ask a super admin.
- **Refunds are super admin**, not owner-only. Any super admin can issue one.

If a director genuinely runs your billing, make them a super admin rather than fighting the boundary.

Related: [What can each staff role do?](/owners/faq/what-can-each-staff-role-do), [Give a center admin finance access](/owners/staff/give-a-center-admin-finance-access), [Issue a refund](/owners/billing/issue-a-refund).