---
title: "Who can change billing settings and issue refunds?"
description: "Auto-invoice settings and refunds are owner or super admin territory. Center admins run day-to-day billing and can manage late-fee policy."
type: overview
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/who-can-change-billing-settings
roles: ["super_admin", "center_admin"]
platforms: [web]
---
The split, from most to least restricted:

- **Organization owner only:** currency, tax details, and legal information under Settings.
- **Super admin:** auto-invoice settings (enable, Generate Ahead, Due After, Auto-Send), refunds, the Upcoming forecast, payout accounts and payment settings on Finances.
- **Center admin:** day-to-day billing for their center: billing plans, invoices, discounts, subsidies, and the late-fee policy (amount, grace period, and the auto-apply toggle).

Two gotchas this explains:

- **A center admin can see the Auto-Invoice Generation panel, but saving fails.** The panel is visible on the Invoices page, and every save is refused with a permission error. That is the intended split, not a glitch: ask a super admin to change it.
- **A center admin can open a refund but the server refuses it.** Refunds are owner-level actions.

If a director genuinely runs your billing, make them a super admin rather than fighting the boundary.

Related: [Give a center admin finance access](/owners/staff/give-a-center-admin-finance-access), [Issue a refund](/owners/billing/issue-a-refund), [Auto-generate invoices on a schedule](/owners/billing/auto-invoice-generation).