---
title: "Why can't a teacher see a child?"
description: "The app opens on the teacher's scheduled room (or home room). Every other room at their center is one tap away on the room pills. If a child is missing everywhere, check the child's enrollment."
type: troubleshoot
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/faq/why-cant-a-teacher-see-a-child
roles: ["super_admin", "center_admin"]
platforms: [web]
---Teachers can see every room at their center. The app just opens on the room they are working in today, so a child in another room is one tap away. Work through these in order:

1. **Is the teacher looking at the right room?** The staff dashboard opens on the room they're scheduled in today, or their **Home Room** if they aren't on the schedule. If they're scheduled in several rooms it opens on **All my rooms**. The room pills along the top list every room at their center. Ask them to tap the child's room.
2. **Is the child enrolled?** Check the child's enrollment on the family card. A child with no enrollment, or a withdrawn one, does not appear in any room.
3. **Is the child at a different center?** Teachers only see rooms at their own center (plus any room they are scheduled to cover at another site today). Check the teacher's **Center** under **Staff**.
4. **Did it just change?** Room and enrollment changes show the next time the teacher opens the app; a quick close-and-reopen picks them up.

A teacher with no schedule and no home room sees every enrolled child at their center. Setting a **Home Room** (called **Primary Room** when you edit an existing staff member) gives them a sensible starting room.

Related: [Assign staff to rooms](/owners/staff/assign-to-a-room), [Move a child between rooms](/owners/centers/move-a-child-between-rooms), [Invite your team](/getting-started/invite-your-team).