---
title: "Why can't a teacher see a child?"
description: "Teachers only see children in rooms they're assigned to. Assign the teacher to the room, or check the child's enrollment, and it resolves."
type: troubleshoot
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/why-cant-a-teacher-see-a-child
roles: ["super_admin", "center_admin"]
platforms: [web]
---
Because teachers only see children in the rooms they are assigned to. When a teacher opens the app and a child (or every child) is missing, it is a room assignment issue, not a data loss:

1. **Is the teacher assigned to the room?** Open them under **Staff** and check their **Home Room**, or assign them from the room's card. A brand-new teacher with no room sees no children at all.
2. **Is the child enrolled in that room?** Check the child's enrollment on the family card. A child mid-move between rooms, or with a withdrawn enrollment, drops off the room's list.
3. **Did it just change?** Room changes take effect the next time the teacher opens the app; a quick close-and-reopen picks them up.

Floaters who cover several rooms can be assigned to more than one.

Related: [Assign staff to rooms](/owners/staff/assign-to-a-room), [Move a child between rooms](/owners/centers/move-a-child-between-rooms), [Invite your team](/getting-started/invite-your-team).