---
title: "Why didn't invoices generate this morning?"
description: "The usual reasons in order, when to expect the run (from 9 AM your time, on the right day), and where to see exactly what the next run will do."
type: troubleshoot
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/why-didnt-invoices-generate-this-morning
roles: ["super_admin"]
platforms: [web]
---
Check these in order:

1. **Is Auto-Generation on?** The **Auto-Invoice Generation** panel is at the top of **Billing & Payments → Invoices**. Off means nothing ever generates.
2. **Is today a generation day?** Weekly and bi-weekly plans generate on Mondays (or earlier if **Generate Ahead** is set), monthly plans on the 1st. A Wednesday with no monthly plans due has nothing to generate, and that is normal.
3. **Is it past 9 AM?** The run starts at 9:00 AM in your center's timezone and retries over the following couple of hours. Before 9 there is nothing to see yet.
4. **Do the children have billing plans?** Families with no plan on their enrollment are silently not billed. The panel's coverage warning counts them; fix the plans and they join the next run.
5. **Was the family skipped?** The **Upcoming** view shows a **Skipped** badge if someone skipped that family for the run.

The **Upcoming** filter on the Invoices page is the definitive answer either way: it forecasts every run in the next 30 days with the same logic the job uses, so if a family shows there, they will generate.

Related: [Auto-generate invoices on a schedule](/owners/billing/auto-invoice-generation), [See and skip upcoming invoices](/owners/billing/upcoming-invoices), [Create a billing plan](/owners/billing/create-a-billing-plan).