---
title: "Why didn't invoices generate this morning?"
description: "The usual reasons in order, when to expect the run (about 9:40 to noon in your organization's timezone), and where to see what the next run will do."
type: troubleshoot
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/faq/why-didnt-invoices-generate-this-morning
roles: ["super_admin"]
platforms: [web]
---
Check these in order:

1. **Is Auto-Generation on?** The **Auto-Invoice Generation** panel is at the top of **Invoices & Finances → Invoices**. Off means nothing ever generates.
2. **Is today a generation day?** Weekly plans generate on Mondays, bi-weekly plans every other Monday (or on the family's own fortnight), and monthly plans on the 1st. **Generate Ahead** moves these earlier, by up to 6 days. A Wednesday with no monthly plans due has nothing to generate, and that is normal.
3. **Has the run happened yet?** It runs at about 9:40, 10:40 and 11:40 AM in your **organization's** timezone (**Settings → General**), not each center's. Before about 9:40 there is nothing to see yet.
4. **Do the children have billing plans?** Families with no plan on their enrollment are silently not billed. The panel's coverage warning counts them; fix the plans and they join the next run.
5. **Was the family skipped?** The **Upcoming** view shows a **Skipped** badge if someone skipped that family for the run.

The **Upcoming** filter on the Invoices page is the definitive answer either way: it forecasts every run in the next 30 days with the same logic the job uses, so if a family shows there, they will generate.

Related: [Auto-generate invoices on a schedule](/owners/billing/auto-invoice-generation), [See and skip upcoming invoices](/owners/billing/upcoming-invoices), [Create a billing plan](/owners/billing/create-a-billing-plan).