---
title: "Why do attendance times look off by a few hours?"
description: "Attendance and schedule times use your organization's timezone. If every time is shifted by the same amount, fix the timezone in Settings."
type: troubleshoot
updated: 2026-08-26
canonical_url: https://help.nestlicare.com/owners/faq/why-do-attendance-times-look-wrong
roles: ["super_admin", "center_admin"]
platforms: [web]
---
When every time is shifted by the **same fixed amount** (all check-ins showing 3 hours early, say), your organization's timezone is set wrong. Times in NestliCare are anchored to your center's timezone, not to whatever device is looking at them, so a wrong org timezone shifts everything uniformly.

Fix it under **Settings → General**: set the timezone to where your daycare actually is, and times display correctly again. It also drives when scheduled jobs run, like morning invoice generation at 9 AM your time and automatic late fees, so it is worth getting right on day one.

If just **one record** is wrong rather than everything, that is a data entry slip, not a timezone problem; correct that record on the Attendance page.

Related: [Fix an attendance mistake](/owners/situations/fix-an-attendance-mistake), [Update your organization's profile](/owners/settings/update-your-organizations-profile).