---
title: "Why do attendance times look off by a few hours?"
description: "Attendance times follow the center's timezone, or the organization's if the center has none. If every time is shifted by the same amount, fix the timezone."
type: troubleshoot
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/faq/why-do-attendance-times-look-wrong
roles: ["super_admin", "center_admin"]
platforms: [web]
---
When every time is shifted by the **same fixed amount** (all check-ins showing an hour early, say), a timezone is set wrong. Attendance times use the **center's** timezone, or the organization's if the center doesn't set one, never the timezone of the device looking at them.

Check both, in this order:

1. **The center:** **Organization → Centers**, edit the center, and look at **Timezone**. **Use organization default** means it follows the organization.
2. **The organization:** **Settings → General → Timezone**. This also decides when morning jobs run, like auto-invoicing (about 9:40 to noon) and automatic late fees.

After the fix, check-ins and check-outs that were tapped live show the right time again. Times that staff **typed in by hand** while the timezone was wrong were saved at the wrong time, so they now look shifted the other way; correct those one by one with **Edit times** on the Attendance page.

If just **one record** is wrong rather than everything, that's a data entry slip, not a timezone problem; correct that record on the Attendance page.

Related: [Fix an attendance mistake](/owners/situations/fix-an-attendance-mistake), [Update your organization's profile](/owners/settings/update-your-organizations-profile).