---
title: "Emergency Offline Pack"
description: "Print a binder of emergency contacts, health info, and pickup codes so your center can keep operating if the app or your internet goes down."
type: guide
updated: 2026-10-18
canonical_url: https://help.nestlicare.com/owners/reports/emergency-offline-pack
roles: ["super_admin"]
platforms: [web]
---
Every system goes down eventually — your internet, your power, ours. The Emergency Offline Pack is the paper answer: one document that tells your staff who to call for each child, what they're allergic to, and how to verify the adult at the door, with no working device in the building.
Print it, put it in a binder by the front desk, and reprint it when things change.
## Find it
**Reports → Attendance & Safety → Emergency Offline Pack.**
You can scope it to one center or one room with the filters at the top. Most centers print the whole center.
This report is restricted to owners (super admins). It contains every family's emergency contacts, health details, and pickup codes in one place — more than a center admin or teacher needs day to day. Every download is recorded in your audit log with who took it and when.
## What's in it
**Per child, grouped by room:**
- Name, date of birth, age, family name
- Parents and guardians with phone numbers, and which ones are family members the family added
- Emergency contacts from the enrollment paperwork
- Allergies, printed in red with a `!` marker so they survive a black-and-white printer
- Medications, medical conditions, dietary restrictions, and the child's doctor
**Then a staff page:**
Every active staff member with their role, room, phone number and emergency contact. Staff with no emergency contact on file show **None on file** in red, and the report preview counts them so you can fill the gaps first. To add one, open the person under **Staff**, go to **Details**, and edit **Emergency contact**.
If you added your own staff fields with health in the name, such as "Allergies" or "Medical notes", those print in the Health column too. Other custom staff fields stay off the printout.
**Then the pickup-code roster:**
Every parent and family member in the org with their 4-digit pickup code, grouped by family. This is what lets staff verify an adult at the door when the kiosk can't check the code itself.
Rows marked **family member** are people the family added, such as a grandparent or babysitter. Their codes are just as valid as a parent's, online or off — the roster works the same way for everyone on it.
## Print or download
Two buttons, same content:
- **Print** opens a formatted sheet in a new tab and sends it straight to your printer dialog. Fastest path to paper.
- **Download PDF** gives you a real file, rendered server-side. Use this if you want to keep it, email it to a co-owner, or store it somewhere.
## Keeping it current
The header shows when you last downloaded the pack and how many pickup codes have changed since:
> Last downloaded July 12, 2026 · 3 pickup codes changed since — reprint recommended
Codes change whenever a parent resets one, so a printout drifts on its own. Reprint when that counter climbs, and always after enrollment or contact changes.
It contains children's health information, home contacts, and every family's door code. Keep it somewhere staff can reach but visitors can't, and shred old copies instead of recycling them.
## Using it during an outage
1. **Check the child in or out on paper.** A blank sign-in sheet is under **Reports → Printable Sign-in Sheet** — print a few and keep them in the same binder.
2. **Verify pickups against the roster.** Match the person to the family, and ask for their pickup code the way the kiosk would. Ask for photo ID if you don't know them.
3. **Call a parent if anything is off.** The roster confirms identity; your center's pickup policy still decides who may take a child. When in doubt, phone a parent.
4. **Enter the paper records afterward.** Once you're back online, add the check-ins and check-outs from your sheets — see [Fix an attendance mistake](/owners/situations/fix-an-attendance-mistake).
## Troubleshooting
**The report isn't in my Reports list.** You're signed in as a center admin, not an owner. Ask the account owner to pull it.
**The pickup-code column is empty for someone.** They've never had a code generated. Opening the pack generates one for anyone missing it, so the next print will have it.
**A code on my printout doesn't work at the kiosk.** It was reset after you printed. Check the staleness line in the header and reprint.
**A staff member is missing from the staff page.** Only active staff print. If you filtered by room, only staff whose main room is that room are listed. Staff not assigned to any center print on every center's pack.
**Allergies look black on my printout.** Your printer is in grayscale. The `!` marker in front of each allergy is there for exactly this reason — the information is still complete.