---
title: "Review incidents over a period"
description: "See every incident report filed during a date range, filter by status, and track which parents still need to be notified."
type: guide
updated: 2026-09-14
canonical_url: https://help.nestlicare.com/owners/reports/review-incidents
roles: ["super_admin", "center_admin"]
platforms: [web]
---
Every incident — injury, bite, allergic reaction, behavioral — flows into the Incidents report once a teacher files it. The report gives you a rolled-up view: counts by type, status breakdown, and a flag on anything a parent hasn't acknowledged yet.

## Run it

1. **Reports → Incidents** in the sidebar.
2. Pick center (or "All centers") and a date range.

<ScreenshotWithPointers
  src="/screenshots/owners/reports/incidents-report.png"
  alt="The Incidents report: status stat cards, an incidents-by-type chart, and an incident records table"
  caption="Stat cards (total, open, resolved, closed), an Incidents by Type chart, and an Incident Records table showing type, status, and whether the parent was notified."
/>

## Status lifecycle

- **Open** — filed but not yet closed out. Usually means follow-up is needed.
- **Resolved** — incident dealt with; awaiting final sign-off.
- **Closed** — fully complete; parent has been notified and acknowledged.

Open incidents older than **7 days** are flagged as "stale" in Data Health. Close them or document why they're still open.

## Parent notification column

A green checkmark means the parent has been notified. An amber warning means they haven't — follow up today.

If your **Settings → Organization → Require Signature on Incident Reports** toggle is on (default), parents must also sign the incident in their app. Their signature is required to move the incident to Closed.

## Common use cases

### Weekly safety review

Most centers review incidents weekly with the teaching team:

1. Filter to the past 7 days.
2. Check Incidents by Type — is one category spiking? (e.g., five bites in a toddler room this week).
3. Open each record that's still Open and move them along.

### Incident pattern detection

Run for the past month. Look at the by-type chart:

- **Injuries concentrated in one room** — check the environment, playground equipment, supervision coverage
- **Bites spiking in a young-toddler room** — usually a transition period; bring it up in the next staff meeting
- **Allergic reactions** — double-check the meal logs tied to those kids; see [Configure check-in methods](/owners/settings/configure-check-in-methods) for health-screening questions at drop-off

### Licensing submission

Many states require an incident summary as part of annual licensing renewal:

1. Filter to the 12 months leading up to renewal.
2. Export CSV.
3. Attach to your licensing file.

## Export and print

- **Export CSV** — Date, Child, Type, Body Location, Description, Action Taken, Status, Parent Notified. Filename: `incidents-{start}-{end}.csv`.
- **Print** — prints cleanly; the by-type chart renders on the first page.

Annotations at the bottom let you add context per period: "April incident spike tied to new toddler room transition — expected."

## What the report does NOT show

- **Immunizations** — tracked on each child's profile and on the Health page, with their own Immunizations report
- **Medications administered** — tracked separately in the child's medical profile, not here
- **Incident photos** — click through to the incident detail page for photos and full documentation

## Troubleshooting

**"Parent Notified" column is all no-marks.** Your teachers haven't been tagging parents on incident submission. Train the team to check the "Notify parents" box when filing. Or turn on the org-level **Signature required on incident reports** toggle so notification is built into the flow.

**Report shows 0 incidents but I know there was one.** Check your date filter — the incident date is when it occurred, not when it was filed. If a teacher filed a week late for an event two weeks ago, you need to include that earlier date.

**Same incident appears twice.** Possibly two teachers filed the same event from different angles. Click both — if genuinely duplicate, close one with a "duplicate of incident #X" note.

**Export CSV is missing the description field.** Verify you're looking at the right row — some incident types (e.g., observation) don't have a description required. The field will be empty, not missing.

**Room filter doesn't show rooms.** Incidents report doesn't support room filtering — it's center-level only. Use the Child column on the table to see which room a child was in at incident time.