---
title: "Accept the Data Processing Agreement (DPA)"
description: "Review and sign the one-time DPA that governs how NestliCare processes your organization's data."
type: setup
updated: 2026-09-14
canonical_url: https://help.nestlicare.com/owners/settings/accept-the-data-processing-agreement
roles: ["super_admin", "center_admin"]
platforms: [web]
---
Most states and any non-US jurisdiction require a written **Data Processing Agreement** between a daycare (controller of personal data) and their software provider (processor). NestliCare's DPA spells out what we do with family, staff, and child data on your behalf.

It's a one-time acceptance. After you sign, you're done.

## When you'll see it

You'll be redirected to `/dashboard/accept-dpa` after login if:

- Your organization requires a DPA (most do — the engineer team toggles this per-org based on jurisdiction), AND
- No one from your org has accepted yet

The rest of the dashboard is locked until acceptance. You'll see a banner: *"Please accept the Data Processing Agreement to continue."*

## Accept the DPA

1. Go to **`/dashboard/accept-dpa`** (or follow the redirect).
2. Read the agreement — six sections covering:
   - What we process (names, contact info, attendance records, etc.)
   - Why (to deliver the service, for licensing compliance, fraud prevention)
   - Who we share it with (payment processors, email providers — named explicitly)
   - How long we keep it
   - Your rights and ours
   - Security measures

3. Scroll to the bottom — the **I agree** checkbox only enables after you've scrolled through the full text.
4. Check the box.
5. Click **Accept & Continue**.

<ScreenshotWithPointers
  src="/screenshots/owners/settings/accept-dpa.png"
  alt="The Data Processing Agreement with the agree checkbox and Accept and Continue button"
  caption="The full agreement is scrollable. Read to the end, tick I agree, then Accept and Continue, which records your acceptance with the user, IP, and timestamp."
/>

## What we record

For the audit trail, we store:

- **When** you accepted (`dpaAcceptedAt` timestamp)
- **Who** accepted (`dpaAcceptedByUserId` — your user ID)
- **From where** (`dpaAcceptedByIp` — your IP address at acceptance)
- **Which version** (`dpaVersion` — we version the DPA; each update may require re-acceptance)

You can request this record at any time — email support@nestlicare.com with your org slug.

## Who needs to accept

Only **one super admin or center admin** needs to accept on behalf of the whole organization. Everyone else logs in normally — the acceptance is org-level, not per-user.

If two admins are logged in simultaneously when the DPA is rolled out, whichever of them accepts first counts; the other sees the normal dashboard once they refresh.

## Printable copy

After acceptance, the DPA stays available at **Settings → Legal → Data Processing Agreement** (if we've shipped that page yet — contact support if you need a PDF in the meantime).

## When the DPA gets updated

If we materially change the DPA (adding a new subprocessor, changing retention), the version bumps and you'll see the acceptance screen again at login. Review the diff (shown at the top of the new version) and re-accept.

## Troubleshooting

**Stuck on the DPA screen after clicking Accept.** Network hiccup. Refresh the page — if the dashboard loads normally, the acceptance went through.

**Can't check the "I agree" box.** You haven't scrolled through the full text yet. Scroll all the way to the bottom; the checkbox enables.

**Logged in as a teacher and can't see the DPA screen.** Teachers and parents don't need to accept — only admins. If you see a "please contact your admin" banner, ask your super admin or center admin to log in and accept.

**Need to un-accept or withdraw.** You can't do this from the UI; data processing is essential to the service. To terminate service, export your data (contact support) and close your account — that voids the DPA by termination.

**Question about a specific clause.** Email legal@nestlicare.com. We don't adjudicate in-app; real questions go to our legal team.