---
title: "Email reports and backups"
description: "Have signed forms and periodic CSV reports emailed to you, as a copy of your records kept outside NestliCare."
type: setup
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/settings/email-reports-and-backups
roles: ["super_admin", "center_admin"]
platforms: [web]
---
NestliCare can email you copies of key records, so you always have a paper trail outside the app. It's under **Settings → Reports**, in **Email Reports & Backups**.

These go to **your own inbox**. They are your personal settings, not settings for the whole organization. Each owner or center admin who wants copies turns them on for themselves. A center admin gets copies for their own center.

## Turn it on

1. Open **Settings → Reports**.
2. Make sure **Email notifications** is on.
3. Turn on the copies you want.

**Signed copies** email you a copy each time a family signs one, with the file attached:

- **Signed parent forms** (PDF attached)
- **Signed documents** (file attached)

**Periodic reports** email you a CSV on a schedule:

- **Attendance report** (children's check-ins and check-outs)
- **Meal report** (meals served, including foods and portion eaten)
- **Timesheet report** (staff time entries with clock-in and clock-out)

Once a report is on, pick how often it comes: **Weekly**, **Biweekly** (every two weeks) or **Monthly**. If you have more than one center, you get a separate email for each center.

Pick the ones that matter to you and leave the rest off.

<Callout kind="warning" title="Email notifications is your master email switch">
Turning **Email notifications** off stops these copies. It also stops the other emails NestliCare sends to you. Leave it on unless you want no email from NestliCare at all.
</Callout>

## Why bother

Two good reasons: a **backup** of your data that lives in your own inbox, and a **paper trail** for signed forms and documents that you don't have to log in to find. It's a small setup that pays off at audit time or if you ever need records in a hurry.

<Callout kind="info" title="Not the same as Notification Defaults">
This sends records to <strong>your</strong> inbox only. <a href="/owners/settings/configure-notification-defaults">Notification Defaults</a> are owner-only switches that turn a kind of alert off for everyone in your organization.
</Callout>

## Troubleshooting

**Another admin isn't getting the reports.** These settings are per person. They need to turn the reports on under their own **Settings → Reports**.

**The switches are greyed out.** **Email notifications** is off. Turn it on first.