---
title: "Require a signature at check-in (SISO)"
description: "Ask parents to sign on the kiosk when they check a child in or out, and keep the signature with the attendance record."
type: setup
updated: 2026-10-09
canonical_url: https://help.nestlicare.com/owners/settings/require-a-signature-at-check-in
roles: ["super_admin"]
platforms: [web, ios, android]
---
Some state subsidy programs want signed sign-in/sign-out records: proof that a parent, not just a device, recorded each arrival and departure. NestliCare can collect that signature right on your check-in kiosk and store it with the attendance record.

The setting is off by default. If nobody asks you for signed SISO records, you can leave it off and check-in works exactly as before.

## Turn it on

Only owners can change this. Center admins don't see the **Operations** tab, and in the app they see a note that organization settings are for the account owner. The setting applies to every center in your organization.

1. Go to **Settings → Operations**.
2. Find the **Check-in Methods** panel.
3. Turn on **Signature at Check-in (SISO)**.

You can also turn it on in the app under **Admin → Settings → Check-in Methods**, where it's called **Signature at check-in**.

<Callout kind="warning" title="Update your kiosk tablets first">
A tablet running an older version of the NestliCare app cannot show the signature screen, so its check-ins would be refused. Update the app on your kiosk tablets before turning this on. Web kiosks are always current.
</Callout>

## What parents see

When a parent enters their pickup code at the kiosk and taps **Check in** or **Check out**, a signature screen appears. They sign with a finger and tap **Confirm**, and the check-in completes.

**One signature covers the whole visit.** A parent checking in two children signs once, not once per child. The same signature also covers the check-out button if they use it in the same session. The next family always signs fresh.

## What staff see

Nothing changes for staff. Teachers and admins checking children in from the dashboard are never asked to sign, and staff scanning the code to clock in are never asked either. The signature exists to capture the parent's attestation; staff are already signed-in users.

The one exception is a child your center has put on a state subsidy program through [Send subsidy attendance to the state](/owners/settings/connect-state-subsidy-attendance). For that child, and only that child, the state requires a photo, a signature and the device location on every sign-in and sign-out, whoever records it. Staff cannot sign a program child in or out at all except when no parent is at the door, and then they give the same photo, signature and location. Every other child at the center is unaffected by this.

## Where the signatures go

Each signature is stored with the day's attendance record. On the **Attendance** page, records that carry one show a small **Signed** pill next to the child's name — click it to see the drawn signature for the check-in and the check-out, with times.

## Phone scanning

This setting collects the signature at the kiosk (tablet or web). Today, parents who check in by scanning your QR code with the NestliCare app on their own phone are not asked to sign. A later app update may add the signature step there too. If your subsidy program requires a signature for every record, run check-in through the kiosk.

A child on a state subsidy program is the exception here too: the parent app sends the parent to the kiosk for that child, and if you turn on **Parents may sign a subsidy child in from their phone** on the subsidy settings card, the phone takes the signature, photo and location itself. See [Send subsidy attendance to the state](/owners/settings/connect-state-subsidy-attendance).

## Troubleshooting

**The kiosk says a signature is required but shows no signature screen.** That tablet is on an older app version. Update the NestliCare app on it.

**I need the signatures in an export.** The attendance CSV export carries the times and who recorded each side, not the drawn signature. Open the **Signed** pill on the record to view it; for an inspection, show the record on screen or screenshot it.

**I can't find the switch.** It's for owners only. Ask your owner to turn it on.

**A parent signed for check-in — do they sign again at pickup?** Only if it's a new visit. Within the same kiosk session one signature covers everything; after the kiosk resets to the keypad, the next action asks again.