--- title: "Offboard a family gracefully" description: "The clean order of steps when a family leaves, so records are kept and nothing bills after they're gone." type: guide updated: 2026-08-12 canonical_url: https://help.nestlicare.com/owners/situations/offboard-a-family roles: ["super_admin", "center_admin"] platforms: [web] --- When a family leaves, a little order keeps your records clean and stops anything from billing after they're gone. Here's the sequence. ## 1. Settle the last invoice Make sure their final invoice is paid (or written off) before you close things out. Check the **Past Due** tab on **Billing & Payments → Invoices** and the **Outstanding Balances** report under **Reports** if you're not sure. Handling money first avoids loose ends. ## 2. Remove the child from their room On **Organization → Rooms**, find the child on their room card and use **Remove from [room name]**. This ends their enrollment so they won't be picked up by future auto-generated invoices. See [Move a child from one room to another](/owners/centers/move-a-child-between-rooms) for how enrollment works. ## 3. Archive the family On the family's card in **Families & Children → Families**, use **Archive family**. The confirmation spells out exactly what it does: archives the parents and children, withdraws active enrollments, cancels pending invitations, and cancels active auto-pay. See [Archive a family when they leave](/owners/families/archive-a-family). ## What stays and what stops - **Kept:** invoices, payment records, and the family's history. Archiving is reversible; you can restore them if they come back. - **Stops:** the parents' app access, future invoices, and any auto-pay. Archive at the end of the child's last day, once everyone's checked out and the final invoice is settled. That way nothing is cut off early and the records close cleanly.