--- title: "Authorize a pickup contact (retired)" description: "Pickup authorizations no longer exist. A family member's pickup code always works at the kiosk — just add them once." type: guide updated: 2026-08-05 canonical_url: https://help.nestlicare.com/parents/account/authorize-a-pickup-contact roles: ["parent"] platforms: [ios, android, web] --- Daily pickup authorizations are retired. You no longer send a request, and the daycare no longer approves one. The new model is simpler: **add the person as a family member once, and their own pickup code works at the kiosk right away** — every day, for drop-off and pickup, with or without the app. Everything you need is in [Add a pickup contact](/parents/account/add-a-pickup-contact): - how to add a grandparent, babysitter, or other helper, - how to share their code if they don't have the app, - how to reset a code that got into the wrong hands. You're on an older version of the app. There is nothing to authorize anymore — the button is harmless, and updating the app removes it. The person you added can pick up either way.