---
title: "Use your pickup code"
description: "For family members — find your 4-digit pickup code and use it at drop-off and pickup. It always works at the kiosk."
type: guide
updated: 2026-09-15
canonical_url: https://help.nestlicare.com/parents/account/use-your-pickup-code
roles: ["parent"]
platforms: [ios, android]
---
If a full-access family member added you as a **limited-access family member**, you can drop off and pick up their child at the daycare. At the door you use a personal 4-digit pickup code.

Two things to know about the code:

1. **It stays the same until someone resets it.** Learn it once, use it every time.
2. **It always works at the kiosk.** No daily approvals, no waiting on anyone. The code is your key.

## Find your code

**With the app:**

1. Open the NestliCare app on your phone.
2. Tap the **Dashboard** tab.
3. Your **pickup code** card sits at the top, with the 4-digit code in large type.

<ScreenshotWithPointers
  src="/screenshots/parents/account/pickup-code-sheet.png"
  alt="The Dashboard tab with the pickup code card showing the 4-digit code and a New code button"
  pointers={[
    { x: 19.7, y: 22.4, caption: "Your pickup code card sits at the top of the Dashboard tab" },
    { x: 19.2, y: 24.4, caption: "Your 4-digit code — large and spaced out for quick reading" },
    { x: 62.7, y: 24, caption: "New code — if someone else saw your code, reset it immediately" },
  ]}
/>

**Without the app:** you don't need it. The full-access family member can see and share your code from **Me tab → Family Pickup Codes** in their app — see [Share a pickup code with a family member](/parents/account/share-a-pickup-code-with-family). Learn it like a bank PIN, and you're set.

## At the kiosk

1. At the center's kiosk tablet, tap **Check in** or **Check out**.
2. Enter your 4-digit code.
3. The kiosk shows the child's name.
4. Confirm. Done — the teacher knows who performed the drop-off or pickup.

Some centers also ask for a quick signature on the kiosk screen — sign with your finger and tap **Confirm**. One signature covers all your children for that visit.

## Reset the code (if it leaked)

If you think someone else might have seen your code — your phone was lost, a screenshot got passed around, someone was looking over your shoulder — reset it immediately.

1. On the Dashboard tab's pickup code card, tap **New code**.
2. Confirm the alert: "Your current code will stop working immediately."
3. A new code appears.

You can reset **up to 5 times per hour**. The full-access family member can also reset your code for you from **Family Pickup Codes**, and the daycare can force-reset it if needed — you'll be notified if that happens.

<Callout kind="warning" title="Never share your code in group chats">
The code identifies YOU at the door, and it works every day. Share it with no one. If it spreads, reset it immediately.
</Callout>

## If the full-access family member removes you

Your app access ends immediately, and your code stops working at the kiosk. That's by design — the full-access family member has final control.

## Troubleshooting

**No CODE button on my Home tab.** You're logged in as a full-access family member, not a limited-access family member. Full-access family members find their code on the **Your Pickup Code** banner at the top of the **Dashboard** tab. Confirm with the full-access family member which role you have.

**"Couldn't load your code."** Network issue. Pull down on the Dashboard tab to refresh, or close and reopen the app.

**Kiosk says "Code not recognized."** Either you mistyped (try again), or your code was reset since you learned it — check the app, or ask the full-access family member to read it from Family Pickup Codes.

**I'm out of reset attempts.** Call the daycare directly — they can verify you in person and reset the code from their side.