---
title: "Add or change your payment method"
description: "Add a new card or bank account, remove an old one, and turn auto-pay on or off."
type: guide
updated: 2026-10-18
canonical_url: https://help.nestlicare.com/parents/payments/update-your-payment-method
roles: ["parent"]
platforms: [ios, android, web]
---
Keep your saved card or bank account up to date, so tuition gets paid on time.

## See your payment method

1. Open the **Me** tab.
2. Under **Payment**, look at **Payment Method** and **Auto-Pay**.
3. Tap **Payment Method** to open the **Payments** screen. That's where you add, remove and set up auto-pay.

<ScreenshotWithPointers
  src="/screenshots/parents/payments/payment-methods.png"
  alt="Payment section on the Me tab"
  pointers={[
    { x: 50, y: 25, caption: "Payment Method. Shows your card or bank, or 'Not linked'" },
    { x: 50, y: 50, caption: "Auto-Pay. Shows On or Off" },
    { x: 50, y: 75, caption: "Add Payment Method when nothing is saved yet" },
  ]}
/>

## Add a card or bank account

1. On the **Payments** screen, tap **Add Payment Method**. (Some daycares show **Connect Bank Account** instead.)
2. A secure sheet opens. Enter your card, or your bank details.
3. Save.

Nothing is charged when you add it. You can also start from the **Set Up Payment Method** prompt on the **Dashboard** tab.

**Bank account check:** your bank may get a small test deposit. When it lands (usually 1 to 2 days), open the **Payments** screen and tap **Finish Verifying**. We email you a link too.

## Card or bank account?

- **Card**: paid right away.
- **US bank account**: takes a few business days to clear, and the fee is lower.

The fee is usually 2.9% + $0.50 on a card, and 1% (up to $6) on a bank account. Your daycare decides whether you pay the fee or they do. You always see the exact fee before you pay.

## Remove a payment method

1. Open **Me** → **Payment Method**.
2. Tap **Remove Payment Method**.
3. Tap **Remove** to confirm.

Is auto-pay on? Then cancel auto-pay first. The remove button shows after that.

## Turn on auto-pay

1. Save a payment method first.
2. On the **Payments** screen, tap **Enable Auto-Pay**.
3. The **Set Up Automatic Payments** screen opens. Under **Charge Timing**, pick when to charge each invoice:
   - **Same day** (the invoice is charged the day your daycare sends it)
   - **1 day after**
   - **3 days after**
   - **1 week after**
4. Read the authorization. Turn on **I have read and agree to the authorization above.**
5. Tap **Enable Auto-Pay**.

You'll see **Auto-Pay Enabled!** The **Auto-Pay** row on the Me tab now says **On**.

<Callout kind="tip" title="Want time to check each invoice?">
Pick **3 days after** or **1 week after**. You can look over the invoice before it's charged. If your daycare gives fewer days to pay, the screen warns you that a later choice charges after the due date.
</Callout>

### While you wait for the charge

Each invoice shows **Auto-pay scheduled for** and the date, near **Pay Now**. You're not late, even if the due date has passed.

You can still tap **Pay Now** to pay early. Auto-pay then skips that invoice.

## Cancel auto-pay

1. Open the **Payments** screen.
2. Tap **Cancel Auto-Pay**, then **Cancel Auto-Pay** again to confirm.

You'll pay future invoices yourself. Unpaid invoices stay unpaid until you pay them.

## Other auto-pay messages

- **Auto-Pay Paused**: your daycare paused it. Your setup is saved. It starts again when they turn it back on.
- **"Auto-pay is not available right now. Your daycare has turned off automatic payments."**: your daycare doesn't use auto-pay right now. Pay each invoice with **Pay Now**.

## Troubleshooting

**"This card was declined."** Your bank blocked it. Call your bank, or try another card. We can't override a decline.

**Auto-pay didn't charge an invoice.** Check that your card hasn't expired. Auto-pay tries each invoice twice. If both tries fail, it stops, and you and your daycare get a notice (**Auto-pay attempts stopped**). Update your payment method, then pay that invoice with **Pay Now**.

**It says "Verifying your bank."** That's normal. A small deposit goes to your bank. When it lands (usually 1 to 2 days), tap **Finish Verifying**. We email you a link too.

**I saved a method on my phone but the web page still asks me to add one.** Refresh the page, or sign out and back in.

**I can't see Remove Payment Method.** Auto-pay is on. Cancel auto-pay first.

**I don't see Payment Method at all.** Your daycare may not take online payments.