Archive a family when they leave
Archive a family to remove them from active lists while keeping their records. You can restore them later.
When a family leaves, you archive them. That takes them out of your active lists while keeping their records, and you can restore them later if they come back.
Archive a family
- Go to Families & Children → Families.
- On the family's card, click the Archive family icon in the card header.
- Read the confirmation, then click Archive Family.
The confirmation spells out exactly what archiving does for that family:
- Archives the parents and children
- Withdraws all active enrollments
- Cancels pending invitations
- Cancels active auto-pay authorizations
Invoices and payment records are kept. You can restore the family later, though their enrollments have to be recreated.
Find and restore an archived family
The Families page has Active and Archived tabs. Switch to Archived to find a family you've archived, and restore them from there if they re-enroll. After restoring, set up their room enrollment again (archiving withdrew it).
Archive a single child
Each child card also has its own Archive child control with a similar confirmation, for when one child leaves but the family stays (an older sibling ages out, say).
Troubleshooting
I archived the wrong family. Switch to the Archived tab, find them, and restore. Their records come back.
A parent could still open the app briefly after I archived. Their existing session ends shortly. Archiving cancels their access; they can't log back in.