Report and review incidents

When something happens to a child, an incident report is your record of what, when, and what you did about it. Teachers usually file them from the mobile app in the moment; admins can file and review them on the web.

Review incidents

Go to Families & Children → Incidents. You'll see a table of reports with Child, Date / Time, Type, Status, Parent Notified, and Room. The tabs across the top filter by status: All, Open, Resolved, Closed. Use them to see what still needs follow-up.

File an incident report

1. Go to Families & Children → Incidents and click Report Incident.
2. Fill in the Report Incident form:
   • Child (required)
   • Center and Room (required): where it happened.
   • Date (required) and Time.
   • Type: Fall, Bite, Scratch, Bump/Bruise, Allergic Reaction, Illness, Behavioral, or Other.
   • Body Location: like left knee or forehead.
   • Description (required): what happened.
   • Action Taken: what you did in response.
   • Witnesses: type a name and click Add; add as many as you need.
   • Photos: attach photos if you have them.
3. Click Report Incident.

Screenshot pendingThe Report Incident form with child, center, room, date, type, description, action taken, witnesses, and photos

Keeping records clean

• Be specific and factual in the Description and Action Taken. These are the fields parents and regulators read.
• Add Body Location and Photos for anything physical. They make the record clear later.
• Move a report to Resolved or Closed once follow-up is done, so your Open list only shows what still needs attention.