Share a pickup code with a family member

A family member doesn't need the app to pick up your child. So if they'd rather not install one, they don't have to.

Every family member you add gets their own 4-digit pickup code, and it always works at the kiosk. Read it from your app, pass it along once, and they're set: same code every day, drop-off and pickup alike.

See your family members' codes

1. Open the app → Me tab.
2. Scroll to Family → tap Family Pickup Codes.
3. Each family member is listed with their code.

Screenshot pendingFamily Pickup Codes screen listing members and their 4-digit codes

1234

1. 1Explainer — the code stays the same until reset, and always works at the kiosk
2. 2Family member name and email
3. 3Their 4-digit pickup code
4. 4Copy, share, or reset this member's code

Tap copy to put the code on your clipboard, or share to send it through Messages, WhatsApp, or anything else on your phone.

What to tell them

Something like:

Your pickup code at the daycare is 4-8-2-1. Type it on the tablet by the door when you drop off or pick up Liam. It's always the same code.

That's the whole thing they need to know.

Reset a code

If a code has spread further than you'd like — a group chat, an ex-partner, someone who no longer helps with pickups — reset it.

1. Family Pickup Codes → tap the ⋯ next to that person.
2. Tap Reset code and confirm.
3. A new code appears. Send them the new one.

The old code stops working at the kiosk immediately.

If they do have the app

Nothing changes for you. They'll see the same code under the CODE button on their Home tab. You can still see and reset it from your side.

See Use your pickup code — that's the article to send them.

Troubleshooting

No one is listed. You haven't added any family members yet. Me → Add Family Member first — see Add a pickup contact.

A code is still loading. Pull down or close and reopen the screen. Codes generate the first time they're viewed.

Only some family members appear. This screen lists limited-access family members. Another full-access family member manages their own code from their own app.

They typed the code and the kiosk refused it. Almost always a mistype — codes don't rotate. If it keeps failing, the code was probably reset since they learned it; check the current one on this screen.

"Couldn't reset the code." You can reset up to 5 times an hour. If you're past that, wait, or ask the daycare to reset it for you.