Use your pickup code

A parent added you to their family, so you can drop off and pick up their child. At the door you use your own 4-digit pickup code.

Two things to know:

1. It stays the same until someone resets it. Learn it once.
2. It works every day at the door tablet. Nobody has to approve you first.

Find your code

With the app:

1. Open the Dashboard tab.
2. Your 4-digit code is on the YOUR PICKUP CODE banner at the top.

Without the app: you don't need it. The parent who added you can read your code to you from Me → Family Pickup Codes in their app. See Share a pickup code with a family member.

At the door tablet

1. Type your 4-digit code on the number pad.
2. You'll see each child. Tap Check in (or Check out) next to each one. To do all of them, tap Check in all.
3. If the daycare asks for a signature, sign with your finger and tap Confirm. One signature covers all the children.
4. Tap Done.

Messages from the daycare

The daycare can message you, for example about a pickup. Open the Messages tab to read and reply. You can also start a chat with the daycare from there.

Reset your code

Think someone saw your code, or lost your phone? Reset it.

1. On the Dashboard tab, find the YOUR PICKUP CODE banner.
2. Tap New code and confirm. Your old code stops working right away.

You can reset up to 5 times an hour. The parent who added you can also reset it from Family Pickup Codes.

If you're taken off the family

Only the daycare can remove you from a family. When they do, your app access ends and your code stops working.

Troubleshooting

"Couldn't load your code." Check your internet, then close and reopen the app.

The tablet says "Code not recognized." Try again slowly. If it still fails, your code may have been reset. Check the app, or ask the parent to read it from Family Pickup Codes.

I'm out of resets. Ask the daycare. They can check it's you and reset the code.