Use your pickup code

If a full-access family member added you as a limited-access family member, you can drop off and pick up their child at the daycare. At the door you use a personal 4-digit pickup code.

Two things to know about the code:

1. It stays the same until someone resets it. Learn it once, use it every time.
2. It always works at the kiosk. No daily approvals, no waiting on anyone. The code is your key.

Find your code

With the app:

1. Open the NestliCare app on your phone.
2. Tap the Dashboard tab.
3. Your pickup code card sits at the top, with the 4-digit code in large type.

Screenshot pendingThe Dashboard tab with the pickup code card showing the 4-digit code and a New code button

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1. 1Your pickup code card sits at the top of the Dashboard tab
2. 2Your 4-digit code — large and spaced out for quick reading
3. 3New code — if someone else saw your code, reset it immediately

Without the app: you don't need it. The full-access family member can see and share your code from Me tab → Family Pickup Codes in their app — see Share a pickup code with a family member. Learn it like a bank PIN, and you're set.

At the kiosk

1. At the center's kiosk tablet, tap Check in or Check out.
2. Enter your 4-digit code.
3. The kiosk shows the child's name.
4. Confirm. Done — the teacher knows who performed the drop-off or pickup.

Some centers also ask for a quick signature on the kiosk screen — sign with your finger and tap Confirm. One signature covers all your children for that visit.

Reset the code (if it leaked)

If you think someone else might have seen your code — your phone was lost, a screenshot got passed around, someone was looking over your shoulder — reset it immediately.

1. On the Dashboard tab's pickup code card, tap New code.
2. Confirm the alert: "Your current code will stop working immediately."
3. A new code appears.

You can reset up to 5 times per hour. The full-access family member can also reset your code for you from Family Pickup Codes, and the daycare can force-reset it if needed — you'll be notified if that happens.

If the full-access family member removes you

Your app access ends immediately, and your code stops working at the kiosk. That's by design — the full-access family member has final control.

Troubleshooting

No CODE button on my Home tab. You're logged in as a full-access family member, not a limited-access family member. Full-access family members find their code on the Your Pickup Code banner at the top of the Dashboard tab. Confirm with the full-access family member which role you have.

"Couldn't load your code." Network issue. Pull down on the Dashboard tab to refresh, or close and reopen the app.

Kiosk says "Code not recognized." Either you mistyped (try again), or your code was reset since you learned it — check the app, or ask the full-access family member to read it from Family Pickup Codes.

I'm out of reset attempts. Call the daycare directly — they can verify you in person and reset the code from their side.