Message a parent
Start a private, two-way conversation with a family from the web dashboard.
Messages are private conversations with one family. Use them for anything specific to a single child, and expect a reply. For center-wide notices use an announcement instead. Not sure which to use? See Announcement, newsletter, message, or feed?.
Send a message
- Go to Communication → Messages.
- Click Send message.
- Choose the family (or staff member) you want to reach.
- Type your message and send it.
Your existing conversations are listed on the left. Click one to continue it.
Who can message whom
- Admins and teachers can message any family and each other.
- Teachers typically message the families of children in their rooms.
- Parents can start a conversation with their child's teachers and your admins from the app.
Messages are private to the people in the conversation. They are not part of the public feed, and other families never see them.
A few programs prefer the app to be one-way, with families reaching the office by phone or email instead. You can turn off parent messaging for your whole organization; announcements, the feed, and staff-to-staff messages keep working.