What parents see in the app

Knowing what a parent sees answers a whole category of questions ("will they see this?", "can they do that?") before they come up. Parents use the NestliCare mobile app; here's what's in it.

What parents can see

• Their child's feed: photos, meals, naps, diaper changes, and notes that teachers post during the day. Each parent sees only their own child's feed.
• Announcements and newsletters you send to the center.
• Messages with your teachers and admins, in private threads (unless you've turned off parent messaging, in which case the Messages tab is hidden).
• Invoices and payment history for their family, once online payments are enabled, with a Pay button.
• Documents and forms you send them to read, acknowledge, or sign.
• Their personal pickup code, plus the codes of the pickup contacts they've added to their family.
• Their own family profile: their contact details and the other members on the family.

What parents cannot see

• Anything about other families or children. A parent only ever sees their own family.
• Your staff-only spaces. The staff messageboard, staff schedules, timesheets, and internal notes are invisible to parents.
• Your business data. Reports, other families' billing, your CRM and leads, and center settings are admin-only.
• Incidents for other children, or the raw incident list. A parent is notified about their own child's incident through the normal channel.

What parents can do

• Read and reply to messages.
• View and pay invoices, save a payment method, and turn on auto-pay (when online payments are enabled).
• Read, acknowledge, or sign documents you send.
• Manage their pickup contacts and see their pickup code.

A note on transparency

Parents see a clean, focused version of their child's day, never your operations. That separation is deliberate: families get exactly what's theirs, and nothing about how you run the business or about other families.