What parents see in the app

Knowing what a parent sees answers a whole category of questions ("will they see this?", "can they do that?") before they come up. Parents use the NestliCare mobile app; here's what's in it.

What parents can see

• Their child's feed: photos, meals, naps, diaper changes, and notes that teachers post during the day. Each parent sees only their own child's feed.
• Announcements and newsletters you send to their center or room. Illness notices arrive as announcements too.
• Messages with your staff (unless you've turned off parent messaging, in which case the Messages tab is hidden). These are not private from the office: while Admin Oversight of Parent Messages is on (the default), owners and center admins can read and reply to parent conversations. See Message a parent.
• Your calendar: events, closures and holidays you share with parents.
• Menus and meals for their child.
• Incident reports about their own child, which they read and, where your state requires it, sign in the app.
• Progress reports you publish for their child.
• Invoices and payment history for their family, plus an annual payment statement they can download. When you take online payments, they can also pay from the app.
• Documents and forms you send them to read, acknowledge, or sign.
• Their personal pickup code, plus the codes of the pickup contacts they've added to their family.
• Their own family profile: their contact details and the other members on the family.

What parents cannot see

• Anything about other families or children. A parent only ever sees their own family.
• Your staff-only spaces. The staff messageboard, staff schedules, timesheets, and internal notes are invisible to parents.
• Your business data. Reports, other families' billing, your CRM and leads, and center settings are admin-only.
• Incidents for other children, or the full incident list. When an incident is filed about their own child, the parent is notified automatically.

What parents can do

• Read and reply to messages.
• Sign incident reports when you ask for a signature.
• View and pay invoices, save a payment method, and turn on auto-pay (when online payments are enabled).
• Read, acknowledge, or sign documents you send.
• Manage their pickup contacts and see their pickup code.

A note on transparency

Parents see a clean, focused version of their child's day, never your operations. That separation is deliberate: families get exactly what's theirs, and nothing about how you run the business or about other families.