Someone else is picking up today

Every family member in NestliCare has their own personal 4-digit pickup code, and every code works at the kiosk. When a family tells you someone new is collecting their child, the answer is one step: a family member adds the person as a family member in their app. The new person gets their own code, it works immediately, and you're notified.

Every family member has the same access in the app, including the Messages tab, so you can message a grandparent or babysitter directly the same way you message a parent. Their pickup code is just as valid as a parent's.

You're told, not asked

There is no approval step. When a parent adds a pickup contact, you get a notification, and the person appears on the family's card under Families right away. If a name surprises you, that's a conversation with the family, not a button in the dashboard.

The code is also how the door stays safe:

• It identifies one person. Each code belongs to one family member and stays the same until reset.
• It's revocable. The family can reset any member's code from their app, and you can reveal or force-reset any code from the family card. Removing someone from the family kills their code immediately.
• It's audited. Every check-in and check-out records who performed it, and every admin code lookup lands in your audit log.

Drop-off works the same way

Nobody needs the app to drop off or collect a child, and there is no separate morning rule: the same code works in both directions. A grandparent who does the morning run three times a week types the same four digits every time.

And the kiosk is a convenience, not the only door — your teacher can always check a child in or out from the staff app for whoever is standing in front of them.

At the front door

If you run self check-in, the person collecting uses the same door flow as everyone else: the QR poster or their pickup code at the tablet. See Set up parent check-in.

For anything outside the norm, your staff verify against your center's pickup policy before releasing a child. The family card shows every member the family has added — if the person at the door isn't on it, they have no code, and staff should call a parent before releasing.

When you need to see or change a code

You can look up any family member's pickup code from their family card, and reset it if it has been compromised. See Reveal or reset a pickup code.

For outages, the Emergency Offline Pack prints the whole roster so staff can still verify people at the door with no internet.