Someone else is picking up today

Every family member in NestliCare has their own personal 4-digit pickup code, and every code works at the kiosk. When a family tells you someone new is collecting their child, the answer is one step: a full-access family member adds the person as a family member in their app. The new person gets their own code, it works immediately, and you're notified.

• Full-access family members manage the family: they add people, view and reset the family's codes, and handle billing.
• Limited-access family members are helpers a full-access member added — a grandparent, a babysitter. They see much less in the app (no billing, no account management), but their pickup code is just as valid as a parent's.

Access level is an app-permissions setting. It has nothing to do with pickup.

You're told, not asked

There is no approval step. When a parent adds a pickup contact, you get a notification, and the person appears on the family's card under Families right away. If a name surprises you, that's a conversation with the family, not a button in the dashboard.

The code is also how the door stays safe:

• It identifies one person. Each code belongs to one family member and stays the same until reset.
• It's revocable. The family can reset any member's code from their app, and you can reveal or force-reset any code from the family card. Removing someone from the family kills their code immediately.
• It's audited. Every check-in and check-out records who performed it, and every admin code lookup lands in your audit log.

Drop-off works the same way

Nobody needs the app to drop off or collect a child, and there is no separate morning rule: the same code works in both directions. A grandparent who does the morning run three times a week types the same four digits every time.

And the kiosk is a convenience, not the only door — your teacher can always check a child in or out from the staff app for whoever is standing in front of them.

At the front door

If you run self check-in, the person collecting uses the same door flow as everyone else: the QR poster or their pickup code at the tablet. See Set up parent check-in.

For anything outside the norm, your staff verify against your center's pickup policy before releasing a child. The family card shows every member the family has added — if the person at the door isn't on it, they have no code, and staff should call a full-access family member before releasing.

When you need to see or change a code

You can look up any family member's pickup code from their family card, and reset it if it has been compromised. See Reveal or reset a pickup code.

For outages, the Emergency Offline Pack prints the whole roster so staff can still verify people at the door with no internet.