A staff member forgot their password

When a staff member can't get in, the fix is self-service: they reset their own password from the login screen. You don't need to do it for them.

The staff member resets it themselves

Have them go to the login screen and click Forgot password? next to the password field. They enter their email and follow the reset link that's sent to them. Once they set a new password, they're back in.

This is the same for teachers and admins. Because it goes to their own email, nobody else can trigger it, and you don't have to handle a temporary password.

If they're locked out after too many tries

Too many failed attempts can lock an account for a short cool-down period. Waiting a few minutes and then using Forgot password? clears it up.

If the reset email never arrives

• Ask them to check their spam or junk folder.
• Confirm the email on their staff record is correct, in Staff (open the person, Edit). If it's wrong, fix it and have them try again.
• If it still doesn't arrive at a correct, working inbox, email [email protected] with the staff member's email so we can look into delivery.