Add or change your payment method

Keep your saved card or bank account up to date, so tuition gets paid on time.

See your payment method

1. Open the Me tab.
2. Under Payment, look at Payment Method and Auto-Pay.
3. Tap Payment Method to open the Payments screen. That's where you add, remove and set up auto-pay.

Screenshot pendingPayment section on the Me tab

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1. 1Payment Method. Shows your card or bank, or 'Not linked'
2. 2Auto-Pay. Shows On or Off
3. 3Add Payment Method when nothing is saved yet

Add a card or bank account

1. On the Payments screen, tap Add Payment Method. (Some daycares show Connect Bank Account instead.)
2. A secure sheet opens. Enter your card, or your bank details.
3. Save.

Nothing is charged when you add it. You can also start from the Set Up Payment Method prompt on the Dashboard tab.

Bank account check: your bank may get a small test deposit. When it lands (usually 1 to 2 days), open the Payments screen and tap Finish Verifying. We email you a link too.

Card or bank account?

• Card: paid right away.
• US bank account: takes a few business days to clear, and the fee is lower.

The fee is usually 2.9% + $0.50 on a card, and 1% (up to $6) on a bank account. Your daycare decides whether you pay the fee or they do. You always see the exact fee before you pay.

Remove a payment method

1. Open Me → Payment Method.
2. Tap Remove Payment Method.
3. Tap Remove to confirm.

Is auto-pay on? Then cancel auto-pay first. The remove button shows after that.

Turn on auto-pay

1. Save a payment method first.
2. On the Payments screen, tap Enable Auto-Pay.
3. The Set Up Automatic Payments screen opens. Under Charge Timing, pick when to charge each invoice:
   • Same day (the invoice is charged the day your daycare sends it)
   • 1 day after
   • 3 days after
   • 1 week after
4. Read the authorization. Turn on I have read and agree to the authorization above.
5. Tap Enable Auto-Pay.

You'll see Auto-Pay Enabled! The Auto-Pay row on the Me tab now says On.

While you wait for the charge

Each invoice shows Auto-pay scheduled for and the date, near Pay Now. You're not late, even if the due date has passed.

You can still tap Pay Now to pay early. Auto-pay then skips that invoice.

Cancel auto-pay

1. Open the Payments screen.
2. Tap Cancel Auto-Pay, then Cancel Auto-Pay again to confirm.

You'll pay future invoices yourself. Unpaid invoices stay unpaid until you pay them.

Other auto-pay messages

• Auto-Pay Paused: your daycare paused it. Your setup is saved. It starts again when they turn it back on.
• "Auto-pay is not available right now. Your daycare has turned off automatic payments.": your daycare doesn't use auto-pay right now. Pay each invoice with Pay Now.

Troubleshooting

"This card was declined." Your bank blocked it. Call your bank, or try another card. We can't override a decline.

Auto-pay didn't charge an invoice. Check that your card hasn't expired. Auto-pay tries each invoice twice. If both tries fail, it stops, and you and your daycare get a notice (Auto-pay attempts stopped). Update your payment method, then pay that invoice with Pay Now.

It says "Verifying your bank." That's normal. A small deposit goes to your bank. When it lands (usually 1 to 2 days), tap Finish Verifying. We email you a link too.

I saved a method on my phone but the web page still asks me to add one. Refresh the page, or sign out and back in.

I can't see Remove Payment Method. Auto-pay is on. Cancel auto-pay first.

I don't see Payment Method at all. Your daycare may not take online payments.