Where NestliCare works (countries, currencies, and local features)
NestliCare is free for daycares in every country and bills in any currency; online parent payments are available in 25 countries and five currencies, and everywhere else you record payments you collect yourself.
NestliCare is free for daycares, preschools, and home childcare providers in every country. You can sign up from anywhere, bill families in your own currency, and use every feature at no cost. The one thing that depends on where you are is whether parents can pay you online through NestliCare.
Signing up
You pick your country when you create your daycare. It sets the default billing currency, the tax and receipt behavior, and which local features appear. Every country is offered; if yours is missing from the list, email [email protected].
Currencies
Invoices are issued in your organization's currency, and any ISO currency works: rupees, rand, pesos, dirhams, ringgit, and so on. Amounts are shown in that currency on invoices, statements, reports, and in the parent app. Owners can change it later under Settings → General → Billing currency. Once online payments are set up, you can only pick one of the five payment currencies below.
Online payments: where they are available
Online payments go through Stripe, and Stripe can only pay out to daycares in these countries:
| Region | Countries | Payment currency |
|---|---|---|
| North America | United States, Canada | USD, CAD |
| United Kingdom | United Kingdom | GBP |
| Oceania | Australia | AUD |
| Eurozone | Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain | EUR |
In these countries parents pay by card in the app or on the web, and the money is paid out to your bank. Bank debit is also available in the US (ACH) and Canada (pre-authorized debit, on the web only). Bank debit in the UK, the eurozone, and Australia is not offered yet. The convenience fee is quoted in your currency at checkout. In the EU, the UK, and Australia, surcharge rules mean the daycare absorbs the fee rather than adding it at checkout; in the US and Canada the daycare chooses who pays it. See Pricing and Who pays the online payment fee?.
Everywhere else: collect the payment yourself, record it in NestliCare
If your country is not in the table (India, South Africa, Malaysia, the UAE, and most of the world), NestliCare still does all the billing work; it just cannot move the money. The flow is:
- Set up billing plans and let NestliCare issue the invoices as usual. Parents see the invoice and the amount due in the app and by email.
- Collect the payment the way you already do: Google Pay or another UPI app, a bank transfer, cash, a check, or any local method.
- Open the invoice and choose Mark as Paid. Pick the method (cash, check, bank transfer, or other), add a note such as the UPI transaction ID, and the invoice is settled. The family's balance updates and the parent sees the receipt in the app.
This costs nothing: the convenience fee applies only to payments processed through NestliCare. Reports, statements, and past-due reminders all work the same whether the money came through NestliCare or outside it.
Country-specific features
United States
- CACFP meal counts, menus, and the monthly claim report. See Set up CACFP.
- My Food Program integration for sponsors and centers that claim through it. See My Food Program integration.
Canada
- Interac e-Transfer as a recordable payment method, since that is how most Canadian home daycares are paid.
- Childcare receipts for families' tax filing.
- Subsidy export for provincial programs such as CWELCC.
United Kingdom, Ireland, and the European Union
- The Data Processing Agreement is agreed to at signup as part of our Terms, and Standard Contractual Clauses cover the transfer of data to NestliCare's US servers.
- Staff photo features stay off until per-child parental consent is in place. Ireland and Iceland already run in consent mode; the rest of the EU and EEA, the UK, and Switzerland follow as the consent flow reaches them.
- Fees on online payments are absorbed by the daycare, never added at checkout.
Australia
- AUD billing with card payments. The convenience fee is absorbed by the daycare, never added at checkout.
Time zones and dates
Each center has its own time zone. Check-in times, schedules, and reports show in the center's local time, even when an owner looks at them from another country. Dates follow your language's format.
Languages
The dashboard, emails, and much of the app are available in English, Spanish, French, and German. See What languages does NestliCare support?.
Where your data lives
All data is hosted on Amazon Web Services in the United States regardless of your country. See Security and privacy for the safeguards that cover international transfers.