Add your first children

In NestliCare, children belong to families. A family is one or more parents plus one or more children. You create the family first, then add the children and any co-parents.

Create a family

1. Go to Families & Children → Families, then click New family.
2. Enter the primary parent's name, email, and phone.
3. Click Save. You land on the family's detail page.

Add a co-parent (optional)

If the child has two parents:

1. On the family page, click Add parent.
2. Enter the second parent's name, email, and phone.
3. Choose their relationship (mom, dad, step-parent, legal guardian, etc.).
4. Save.

Each parent gets their own login and their own view of the app. They can both check in, pay, and message independently.

Add a child

1. On the family page, click Add child.
2. Enter the child's:
   • First and last name
   • Date of birth (controls age bracket reports and suggested billing plans)
   • Room — which classroom they're assigned to
   • Enrollment date — their first day
3. Add emergency contacts, allergies, and medical notes if you have them — you can fill these in later.
4. Save.

Assign a billing plan

1. On the child's detail page, click the Billing tab.
2. Click Assign plan.
3. Pick the plan, pick the start date, and Save.

Invoices will now generate on the plan's cadence. You can override amounts, add discounts, or apply credits at any time.

Invite the parents

Back on the family page:

1. Click Invite parents.
2. Both parents get an email with a link to install the parent app and sign in.
3. They can start seeing their child's activities the moment they log in — including anything you've already posted.

Bulk import

Adding more than 5 families by hand gets old. If you're migrating from another provider:

1. Go to Families & Children → Families, then Import.
2. Download the CSV template.
3. Fill it in (one row per child, with parent columns).
4. Upload.

We show a preview and flag any issues before committing. See Move your data over to have our team set up a whole roster for you.

Troubleshooting

"A family with this email already exists." That email is already attached to another family — search for it in Families and add the child there instead of creating a new family.

Child doesn't show up in the app. Confirm they're assigned to a room and their enrollment date isn't in the future. Teachers only see children in their assigned rooms.