An employer is paying a family's tuition. How do I bill them?

Treat the employer like any other outside payer. It takes two steps under Billing & Payments → Billing → Subsidies.

1. Add the employer as an agency. Click Add Agency, enter the company name and the payroll or benefits contact's email, and tick Email statements automatically.
2. Add an award for the child. Click Add Award, pick the family and child, choose the employer as the agency, set How much they pay to the child's full tuition, and put the employee's ID in the reference field so it shows on their statements.

From the next invoice on:

• The family's invoice for that child comes to $0. If the employer's child is the only one in the family, the whole invoice is $0 and sending it simply marks it paid.
• The employer is emailed a statement each time that invoice is sent: the period, the child's name, the reference, and the amount, with their total outstanding underneath. No link into NestliCare, no family invoice, nothing else about the child.
• When their check or transfer arrives, click Record Payment on the employer and allocate it to the open claims.

The employer never gets a NestliCare account and never sees the family's feed, photos, messages, or documents. Statements are the only thing they receive, and they only go to the email you entered.

If the employer covers part of the tuition rather than all of it, set How much they pay to a fixed monthly amount instead; the family is invoiced for the rest. Fees such as late pickup always stay with the family either way.

Full details: Subsidies and discounts.