Can parents sign up for their own account?

No. You add each parent to their family and send them an invitation. That is why "tell them to sign up" never works.

overviewUpdated 2026-08-26 Raw markdown

No. There is no public signup for parents. You add each parent or guardian to their family, and NestliCare emails them an invitation to set a password and open the app.

That means if a parent says "I tried to sign up and couldn't", the answer is not a signup link. It is:

Open Families & Children → Families and find their family.
Check the parent's row. If it says Not invited, click Invite. If an invitation is pending, click Resend.

The invitation email is the only way in the first time. After they accept it, they log in normally.

If the parent already has a NestliCare account (they work for you, or their child attends another daycare using NestliCare), the invitation still works: they sign in with their existing login and accept, no new password needed. See A parent already has a NestliCare account.

A parent already has a NestliCare account

Invite them anyway. They sign in with their existing login and accept, and your daycare is added to the same account. No second password.

Why hasn't a parent received their invite?

Spam folder first, then Resend. An amber pill means the link expired and needs Renew invite. The printout is the reliable fallback.

Can a staff member also be a parent here?

Yes, with one email and one login. Add both profiles and they switch between the staff view and the parent view inside the app.

Can parents see other families' information?

No. A parent only ever sees their own family, their own child's feed and invoices, and nothing about your operations or other children.

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Can parents sign up for their own account?

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