Can parents sign up for their own account?
No. You add each parent to their family, then send them an invitation by email or as a printout. That is why "tell them to sign up" never works.
No. There is no public signup for parents. You add each parent or guardian to their family, then send them an invitation to set a password and open the app. Adding a parent sends nothing on its own.
If a parent says "I tried to sign up and couldn't", the answer is not a signup link. It is:
- Open Families & Children → Families and find their family.
- Check the parent's row:
- Not invited → click Invite.
- Invitation pending → click Resend.
- Invitation expired → click Renew invite.
The invitation goes by email, and the same dialog offers Download printout, a personal sheet you can hand over with a link to set their password. After they accept, they log in normally.
Parents can also add family members (a grandparent, a babysitter) from their own app, and the invitation goes out from there.
If the parent already has a NestliCare account (they work for you, or their child attends another daycare using NestliCare), see A parent already has a NestliCare account.
Related: Invite parents to the app, A parent can't log in.