How do I get my data out of NestliCare?
Exports are built in and yours to take. CSV exports on reports and invoices, periodic email backups, and support will help with a full export.
Your data is yours, and we will never hold it hostage. The built-in ways to take it:
- CSV exports on the surfaces themselves: reports carry Export CSV, the invoice list and payment ledger export too, payroll exports approved hours, and Meals → Records exports every meal logged in a date range.
- Periodic email backups: under Settings → Reports you can have signed document copies and periodic CSV reports emailed to you on a schedule, so a copy of your records lives outside NestliCare without you thinking about it.
- A full export: email [email protected] and we will help you get a complete copy of your organization's data, including if you are leaving.
There are no cancellation fees and no export fees; leaving is allowed to be easy. That is a deliberate bet: we would rather keep you by being good than by being sticky.
Related: Email reports and backups, Export a financial report, Is NestliCare really free?.
Related articles
Can I add my own activity types or change the emojis?
Yes. Settings, Operations, Activity tiles lets you add tiles with your own name and emoji, reorder them, and hide built-in tiles you never use.
Can I hide features we don't use?
Yes. Settings, Features lets you toggle whole modules off. Off hides, it never deletes, and turning a module back on brings everything back.
Why do attendance times look off by a few hours?
Attendance and schedule times use your organization's timezone. If every time is shifted by the same amount, fix the timezone in Settings.
A parent replied to my email. Where is it?
Replies to an Email family message come back into NestliCare, under the bell, in the family's History tab, and on Sent emails. Answer there to keep the record.
Was this article helpful?