Can I add attendance for a past day?
Yes. Add missed day on the child's profile covers one child, and Backfill on the Attendance page covers whole days or months, without overwriting anything.
Yes, two ways depending on how much is missing:
- One child, one day: open the child's profile, go to the Attendance tab, and click Add missed day. Pick the day, choose present or absent, and enter drop-off and pick-up times for a present day. Hourly billing counts it like any other day.
- Many children or many days (you moved to NestliCare mid-year, or a device was down): go to Families & Children → Attendance, set the date, and click Backfill. Set default times, mark each child Present, Absent, or Skip, and save; Save & next day marches through a gap without reopening the sheet.
Both are for owners and center admins, both are recorded in your audit trail, and neither ever overwrites: children who already have a record for a day are skipped, so you can safely run backfill over a half-filled day. Backfilled records carry a Backfilled pill so entered history stays distinguishable from a live tap.
Related: Fix an attendance mistake, Run an attendance report.
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How do I fix a missed check-out?
Today, use Check Out at the top of the Attendance page. For a past day, NestliCare already closed it at closing time; correct it with Edit times.
How many hours was a child here this week?
The child's Attendance tab totals this week, the last 2 weeks, or this month. Time in Care under Reports does every child at once, and parents see their own week's total in the app.
Why do attendance times look off by a few hours?
Attendance times follow the center's timezone, or the organization's if the center has none. If every time is shifted by the same amount, fix the timezone.
How do I move a child to another room?
Open the child's profile, click the Room row in the Enrollment section, and pick the new room. For a single day, use the day move instead.
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