Can parents check in without the phone app?
Yes. On a tablet check-in station they can type their 4-digit pickup code instead of scanning, so a dead phone never blocks a pickup.
Yes. The app is the smooth path, not the only path:
- QR poster at the door: parents scan it with the NestliCare app to check children in and out. This one does need the app.
- Tablet check-in station: parents can scan, or simply type their 4-digit pickup code on the tablet. No phone, no app, no account needed, which is also how a grandparent or babysitter without the app checks in and out.
So if a parent's phone is dead or they never installed the app, a tablet at the door covers them, and every family member's code works there. Set both up under Organization → Kiosk Mode: print the poster, run a tablet, or both at once. Each one only works once its check-in method is switched on there. If you use a rotating code, there's no printable poster; parents scan the code on the tablet screen instead.
Staff scan the same door code to clock in.
Related: Set up check-in at your door, What if a parent forgot their pickup code?, Configure check-in methods.
Related articles
Kiosk Mode or Room Mode, what's the difference?
Kiosk is the parent-facing tablet at the door for check-in and out. Room Mode is a staff-facing tablet inside a classroom for logging the day.
What if a parent forgot their pickup code?
Look it up from their family card with the key icon, or reset it if it leaked. Parents can also see and reset their own code in the app.
A parent replied to my email. Where is it?
Replies to an Email family message come back into NestliCare, under the bell, in the family's History tab, and on Sent emails. Answer there to keep the record.
A subsidy covers part of tuition. How do I charge the family a share of the difference?
Enter the agency's weekly amount as a monthly award, then add a fixed family discount for the part of the gap you waive. The family's invoice comes out to their co-pay plus their share of the gap.
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