Why didn't the sibling discount apply?
The rule picks the younger children by date of birth at billing time. A missing DOB, separate families, or a date window are the usual causes.
The sibling discount is worked out at billing time, by the children's ages. NestliCare orders a family's children by date of birth and applies the rule to the younger ones. You never tag a child as "the second child".
So when it does not apply, check:
- Are the children in the same family? Siblings split across two family cards look like two only children.
- Do both children have a date of birth? A missing DOB can make a family look like it has one child. Fill it in on the child's profile.
- Does the discount's date window overlap the invoice's billing period? A rule with an end date stops firing once no part of a period overlaps it.
- Was the discount active before the invoice was generated? Discounts apply at generation time. A rule you added today reaches the next invoice, never existing ones.
Fix the cause, then void the wrong invoice and create a corrected one; existing invoices keep their original figures.
Related: Subsidies and discounts, Credits and referral bonuses.
Related articles
Why is an invoice lower than I expected?
A credit, discount, or subsidy line usually explains it, and partially covered families generate small invoices that look healthy but underbill.
Credit or discount, which one do I want?
Does it repeat? A rate a family always gets is a discount. A one-time amount you owe them, like a referral bonus, is a credit.
Can auto-invoicing double-bill a family?
Not on its own, but mixing manual invoices with auto-generation can. The generator only checks its own invoices, not ones you created by hand.
Can one family pay every two weeks while everyone else pays weekly?
Yes. Billing cadence is set per child through their billing plan, so give that child a bi-weekly plan and the rest of the center stays exactly as it is.
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