Will a voided invoice come back?
No. Auto-generation never recreates a voided invoice for the same period. If you still need to bill that period, create the invoice manually.
No. Once you void an invoice, auto-generation treats that family's billing period as handled and will never recreate it, not later that morning and not on a future run. Voiding means "not this period", and the system takes you at your word.
Two consequences worth knowing:
- Safe to void during the morning run window. The generator retries a few times each morning; a voided invoice stays voided through all of them.
- Reissuing is manual. If you voided because the amount was wrong, fix the plan or discount first, then create the invoice by hand for that family and period. Nothing will regenerate it for you.
Voiding is also permanent in the other direction: the invoice stays in your records with a Void marker, but it cannot be un-voided.
Related: See and skip upcoming invoices, Auto-generate invoices on a schedule.
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Does a refund reopen a paid invoice?
No. The invoice stays Paid and the refund is recorded on the payment. If the family owes that money again, raise a new invoice.
Can auto-invoicing double-bill a family?
Not on its own, but mixing manual invoices with auto-generation can. The generator only checks its own invoices, not ones you created by hand.
How do I skip one family's invoice this cycle?
Use Skip on the Upcoming view. It suppresses that one family for that one run; everyone else bills as normal and the next cycle is untouched.
Why didn't invoices generate this morning?
The usual reasons in order, when to expect the run (from 9 AM your time, on the right day), and where to see exactly what the next run will do.
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