Can one family pay every two weeks while everyone else pays weekly?
Yes. Billing cadence is set per child through their billing plan, so give that child a bi-weekly plan and the rest of the center stays exactly as it is.
Yes. How often a family is invoiced comes from the billing plan on each child, not a center-wide setting, so one child can be bi-weekly while everyone else stays weekly or monthly.
- Open the family from Invoices & Finances → Accounts and go to the Setup tab.
- Click Change next to the child's plan, then pick a bi-weekly plan or type a new name to create one with Biweekly as the interval.
- If the family's fortnight starts on the other Monday, set their own start in the Bi-weekly cycle row on the same tab.
Auto-invoicing picks the family up from the next fortnight. If this week's weekly invoice is already out, a super admin voids it and invoices both weeks by hand once.
Full guide, including the week already in progress: Switch a family to bi-weekly billing. Paying ahead but keeping weekly invoices is a family credit instead.
Related articles
Can auto-invoicing double-bill a family?
Not on its own. Mixing manual invoices with auto-generation used to, so a family you already billed by hand now gets the automatic invoice as a draft, and the first run after you turn it on is never sent.
Why didn't invoices generate this morning?
The usual reasons in order, when to expect the run (about 9:40 to noon in your organization's timezone), and where to see what the next run will do.
How do I skip one family's invoice this cycle?
Use Skip on the Upcoming view. It suppresses that one family for that one run; everyone else bills as normal and the next cycle is untouched.
How many hours was a child here this week?
The child's Attendance tab totals this week, the last 2 weeks, or this month. Time in Care under Reports does every child at once, and parents see their own week's total in the app.
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