Where can I see the emails I sent to families?
Every email sent from the Email family button is kept, with the replies. Per family on the card's History tab; all families on the Families page under Sent emails.
Yes, they are all kept. The Email family button (the envelope on a family's card) sends the email from NestliCare under your daycare's name, not from your own mail program, so NestliCare has a copy of everything.
- One family: open the same Email family window and switch to the History tab. Each email is listed with the subject, who sent it, who it went to, when, and the full message, along with any replies the parents sent back.
- All families: go to Families & Children → Families and click Sent emails. Search by subject, message, family name, or a parent's address, open any conversation, and Export CSV for a spreadsheet of every message sent and received.
- On your phone: the same Email window has a Sent tab listing what went to that family. Replies are read on the web for now.
Emails are kept permanently, even after the admin who sent them has left.
Newsletters, announcements, invoices, and document requests each keep their own history on their own pages; they are not part of this list. Full details in Email a family and keep a record.
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A parent replied to my email. Where is it?
Replies to an Email family message come back into NestliCare, under the bell, in the family's History tab, and on Sent emails. Answer there to keep the record.
Can two parents share one email address?
No. Each adult gets their own email, login, and pickup code. A family member without email can use a pickup code instead of an account.
Does every staff member need an email address?
Yes. The email is how they sign in, so staff cannot be created without one. Any address they can actually read works, including a new free one.
What happens when I archive a family?
Parents and children are archived, enrollments withdrawn, invites and auto-pay cancelled, records kept. Reversible from the Archived tab.
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