How do I fix a missed check-out?
Today, use Check Out at the top of the Attendance page. For a past day, NestliCare already closed it at closing time; correct it with Edit times.
It depends on the day:
- Today, the child still shows as here: go to Families & Children → Attendance and click Check Out at the top of the page. It records the check-out at the current time.
- A past day: NestliCare closes forgotten check-outs at midnight, using that center's closing time. To put in the real time, set the date on the Attendance page, hover the child's row, click the pencil (Edit times) and change the check-out. If the child had two stays that day, the editor asks which one you mean.
The other classics on a past day:
- Marked absent by mistake? Delete the absence with the trash icon on the row, then use Add missed day on the child's profile (Attendance tab).
- Never checked in at all? Use Add missed day for one child, or Backfill on the Attendance page for many. Backfill only fills gaps and never overwrites.
Check In and Check Out at the top of the page always record today, right now, so don't use them to fix an earlier day.
The Data Health report under Reports lists Missing Check-Outs and other gaps, so stray mistakes surface before a licensing visit.
Full guide: Fix an attendance mistake. Related: Can I add attendance for a past day?.
Related articles
Why do attendance times look off by a few hours?
Attendance times follow the center's timezone, or the organization's if the center has none. If every time is shifted by the same amount, fix the timezone.
How many hours was a child here this week?
The child's Attendance tab totals this week, the last 2 weeks, or this month. Time in Care under Reports does every child at once, and parents see their own week's total in the app.
Why can't a teacher see a child?
The app opens on the teacher's scheduled room (or home room). Every other room at their center is one tap away on the room pills. If a child is missing everywhere, check the child's enrollment.
Why hasn't a parent received their invite?
Spam folder first, then Resend. An amber pill means the link expired and needs Renew invite. The printout is the reliable fallback.
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