Why is Add staff greyed out in the app?
In the iPhone and Android apps it turns on once first name, last name, and a valid email are filled in. Everything else on the form is optional.
In the app, Add staff stays greyed out until three fields are filled in:
- First name
- Last name
- Email that looks like an email ([email protected])
Everything else on the form (role, job title, employment type, center, room, pay) is optional and never blocks the button. A hint above the disabled button tells you which of the three is missing.
The near-universal culprit is the email field: it is empty, or holds a phone number instead of an email. Staff cannot be added without an email because it is how they sign in; see Does every staff member need an email address? for what to do when a helper has none.
On the web, Add Staff Member never greys out; the form tells you what's missing when you save.
If you're offered Send an invitation instead, that is not an error: the email already has a NestliCare account at another daycare, and the invitation links your daycare to it.
Related: Invite your team, A parent already has a NestliCare account.