Can I delete an invoice?
No. Invoices are never deleted, only voided. A voided invoice stays in your records struck through, stops counting as owed, and is invisible to the family.
No. There is no delete button on an invoice, whether it is a draft, a sent one, or a practice one you created while learning the system, and support does not remove them on the back end either. Invoices are financial records, and a record that can vanish is one an auditor, a parent, or a subsidy program cannot trust.
What you do instead is void it: open the invoice from Billing & Payments → Invoices and choose Void. Voiding:
- stops the invoice counting as owed, for you and for the family
- keeps it in your list, struck through, under the Void tab
- cannot be undone, and auto-invoicing will never recreate it for the same period (see Will a voided invoice come back?)
The family never sees it
Parents only ever see invoices that were sent to them. Drafts and voided invoices do not appear in the parent app, are not emailed, and cannot be paid. A practice invoice you void is gone from the family's point of view, even though it stays in yours.
Keeping it out of your way
Once voided, the invoice drops out of the All tab and every working tab (Unpaid, Paid, Past Due). The Void tab is the one place it still shows, struck through, so the record is there when you or an accountant need it and out of sight the rest of the time.
Trying things out
If you want to practice without leaving a trail, create the invoice for a family as a draft and do not send it. A draft is only visible to you, and voiding a draft has nothing to reverse. The family only learns an invoice exists when you press Send.
Related: Generate and send an invoice, How do I skip one family's invoice this cycle?.