Can I reset a staff member's password?
No, and that's deliberate. They reset it themselves with Forgot password on the login screen; the link goes to their own email.
No. There is no admin-side reset button anywhere, and that is deliberate: a password reset goes to the person's own email, so nobody, including you, can take over an account or handle a temporary password.
What to tell them: on the login screen, click Forgot password?, enter your email, follow the link, set a new password. Works the same for teachers and admins.
Two snags and their fixes:
- Locked out after too many attempts. After 10 wrong passwords the account locks for 15 minutes. Resetting the password with Forgot password? unlocks it straight away, so there's no need to wait.
- The reset email never arrives. Check spam, then check the email on their staff record for typos (open the person under Staff & Time → Staff and edit). If they've already signed in before, changing the email may send a confirmation to the new address first. If a correct inbox still gets nothing, email [email protected] so we can check delivery.
If someone is leaving rather than locked out, deactivate them instead of worrying about their password.
Related: A staff member forgot their password, Deactivate a staff member.
Related articles
Why can't a teacher see a child?
The app opens on the teacher's scheduled room (or home room). Every other room at their center is one tap away on the room pills. If a child is missing everywhere, check the child's enrollment.
Why is Add staff greyed out in the app?
In the iPhone and Android apps it turns on once first name, last name, and a valid email are filled in. Everything else on the form is optional.
Can a staff member also be a parent here?
Yes, with one email and one login. Add both profiles and they switch between the staff view and the parent view inside the app.
Do teachers need the web dashboard?
No. Everything a teacher does lives in the mobile app. Most centers tell teachers to just use the app and never open the dashboard.
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