Why do attendance times look off by a few hours?

Attendance and schedule times use your organization's timezone. If every time is shifted by the same amount, fix the timezone in Settings.

troubleshootUpdated 2026-08-26 Raw markdown

When every time is shifted by the same fixed amount (all check-ins showing 3 hours early, say), your organization's timezone is set wrong. Times in NestliCare are anchored to your center's timezone, not to whatever device is looking at them, so a wrong org timezone shifts everything uniformly.

Fix it under Settings → General: set the timezone to where your daycare actually is, and times display correctly again. It also drives when scheduled jobs run, like morning invoice generation at 9 AM your time and automatic late fees, so it is worth getting right on day one.

If just one record is wrong rather than everything, that is a data entry slip, not a timezone problem; correct that record on the Attendance page.

How do I fix a missed check-out?

Pick the day on the Attendance page and use Check Out on the child's row. Wrong absences and missed check-ins are fixed the same way.

Why can't a teacher see a child?

Teachers only see children in rooms they're assigned to. Assign the teacher to the room, or check the child's enrollment, and it resolves.

Why hasn't a parent received their invite?

Spam folder first, then Resend. An amber pill means the link expired and needs Renew invite. The printout is the reliable fallback.

Why is the Add Staff button greyed out?

It arms once first name, last name, and a valid email are filled in. Everything else on the form is optional and never blocks the button.

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Why do attendance times look off by a few hours?

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