How do I skip one family's invoice this cycle?
Use Skip on the Upcoming view. It suppresses that one family for that one run; everyone else bills as normal and the next cycle is untouched.
Use Skip on the Upcoming view. You do not need to touch the family's plan or turn automation off for everyone:
- Go to Billing & Payments → Invoices and click the Upcoming filter.
- Find the family's row in the run you want to skip.
- Click Skip and confirm.
The row greys out with a Skipped badge, and when the morning comes, the generator simply does not create that invoice. Every other family bills as normal. Undo reverses it any time before the run fires.
Three boundaries to know:
- A skip covers the whole family for that one run only. The next cycle bills them normally. To stop billing a family for longer, change or remove the billing plan on their enrollment.
- After the run has passed, the period stays unbilled; bill it manually if you end up needing it.
- If the invoice already exists, skipping is refused. Void the invoice instead; it will not be recreated.
Related: See and skip upcoming invoices, Auto-generate invoices on a schedule.
Related articles
Can auto-invoicing double-bill a family?
Not on its own, but mixing manual invoices with auto-generation can. The generator only checks its own invoices, not ones you created by hand.
Why didn't invoices generate this morning?
The usual reasons in order, when to expect the run (from 9 AM your time, on the right day), and where to see exactly what the next run will do.
Can one family pay every two weeks while everyone else pays weekly?
Yes. Billing cadence is set per child through their billing plan, so give that child a bi-weekly plan and the rest of the center stays exactly as it is.
Does a refund reopen a paid invoice?
No. The invoice stays Paid and the refund is recorded on the payment. If the family owes that money again, raise a new invoice.
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